Customer Service Documentation Specialist

Gracey Gipson I AM BI-LINGUAL

**** ****** ***** **. *** 1104, Houston, TX 77066 Cell: 832-***-****

E-mail: **************@*****.***

OBJECTIVES

I am looking to obtain a professional position with an organization where I can utilize my existing administrative and bilingual abilities as well as grow my talents into a long term career. I am a dedicated team player who takes pride in communication with my peers. I believe that hard work and dedication results in excellence. I need a full-time day position. I am willing to train also. January 2017- August 15,201

NOV National Oilwell Varco

Human Resource to QA/QC Documentation Clerk

Houston,Tx

I was hired and started in HR Dept.

Helped with Hire and ReHire Employee Files and put all paperwork in files, new hire papers, offer letters,background info and drug test info in correct files. Helped organize entire file room and purge files.

ReDid File Room.

Moved to QA/QC Dept

Did all scanning of purchase orders.job packets,dock to stock and Calibrations. Prepared Drawings and Paperwork To Scan

Filed Purchase Orders Monthly Boxed and Purged Files repeat process for new month earned my own office. Tyoed all information into scanner and verified documents thru computer making sure everything was accurate and paying close attention to correct job and packet numbers

if not correct would send back to get corrected before scanning or filing. Worked close with QA/QC Dept.

Got my work out in a timely manner and kept everything in proper order. July 2015 –December 2016 Munday Chevrolet – Customer Service Representative/Receptionist H ouston, TX

● First point contact for clients for high volume dealership

● Directed and forwarded phone with incoming phone calls and clients to different departments

● Meet and greet the clients with outstanding customer service

● Provide excellent customer service while complying with industry regulations and corporate policies

● Effectively communicate product information and requirements for new car purchases

● Process tags and keys for all car purchases, point pickup for license plates and follow-up with customers

● Crossed trained in New Deliveries Department in setting up On-Star & Remotes, also downloading app to cell phone

● Assisted New Deliveries Department with data entry, late night deliveries and loaner key drop offs

● Assisted New Deliveries Department with courtesy call reminders to ensure OnStar setup

● Assisted New Deliveries with daily calls for customer service calls to make sure that the customers were happy and satisfied with their new purchases(car) and getting their appointments set up for Service September 2005-March 2015 Joe Myers Ford Dealership – Administrative File Clerk Houston, TX

● Detail filing of VIN# for Cars, Trucks, and Utility Vehicles

● Sole file clerk for entire dealership New and Used Cars (2 File rooms)

● Consisting of purging files and creating New Files, up to boxing and shredding

● Set up and filed purchase orders

● Cross trained as receptionist back up

● Directed and forwarded incoming phone calls

● Meet and greet the clients

● Coordinated meetings and events for New Car Monthly Meetings, calling the customers and inviting them out, decorating and organizing food and door prizes

● Office Runs/ preparing mail and putting postage

● Fill in on cashiering when someone was sick or went out on vacation March 2002 –March 2005 Auto Refinance Source Inc. / DMV Verification Clerk and Worked with Sales Assistances Juanelle, Temps. (They are closed down now)

● Department of Motor Vehicles/Title Verification and Title Work DMV WORK

● High volume customer interaction

● Customer service skills

● Performed executive/ administrative duties

● Verifying all information by phone with all States built clientel and did payoffs using data entry

● Multi-tasked various projects while on phones,met my quotas daily Languages: I read and write English and can read some Spanish. I am Bi-Lingual Skills:Some Microsoft Word and Excel, worked with ADP, Internet Explorer using Fed Ex and Outlook/Email Office Work:filing, scanning, copying, faxing

Extra Things: worked with license plates, preparing temporary tags, etc. Education

Victoria High School Graduate 1988- Diploma

I an also seeking a full time position closer to home

Currently working at an insurance Company in the Document Contol Team/Mailroom pls let me know.

Ty

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