Customer Service Support

ASHLEY SMACK

Baltimore, MD

443-***-**** - **********@*****.***

PROFESSIONAL SUMMARY

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets. SKILLS

• Problem-solving skills • Customer support

• Data entry • Customer service

• Communicating with clients

WORK HISTORY

04/2024 to Current Call Center Representative

GBMC HealthCare

Managed high call volumes while providing exceptional customer support and maintaining professional composure.

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Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

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Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

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Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

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Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

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04/2022 to 09/2023 Administrative Assistant

Robert Half Staffing Agency

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

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Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

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Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

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Ensured accurate record-keeping with diligent data entry and database management for vital company information.

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• Proven ability to learn quickly and adapt to new situations. Provided clerical support to company employees by copying, faxing, and filing documents.

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Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

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• Confirmed appointments, communicated with clients, and updated client records. 11/2019 to 06/2022 Picker Packer

Macy's Logistics

Enhanced order accuracy by carefully picking and packing items per customer specifications.

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• Printed labels, packaged boxes, and loaded into outbound containers.

• Pulled orders quickly to maintain demanding productivity goals. Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

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Reduced shipping errors by thoroughly checking each item before packaging for shipment.

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Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.

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08/2012 to 04/2014 Call Center Representative

Medical Diagnostic Laboratories

Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

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Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

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Answered telephone calls to offer office information, answer questions, and direct calls to staff.

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Updated patient information and insurance details for accurate electronic medical records.

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• Registered patients and completed associated paperwork for accurate records. EDUCATION

High School Diploma

Salem High School - Salem, NJ

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