Assistant Manager Client Service

PERTUNIA SILUMA

** ******, ** ******* ****** · Bronkhorstspruit, 1020

079-***-**** · ********.******@*****.***

Professional Summary

Dedicated and detail-oriented administrative professional with over 7 years of experience in office support, client service, and team coordination. Proven track record in front-desk management, communication, and leadership.

Work Experience

Assistant Manager

eTrolly Store, 21 Adenia, 45 Joubert Street, Erasmus, Bronkhorstspruit 1020 Jan 2025 – Present

• Managing daily store operations, supervising staff, and ensuring excellent client service.

• Handling administrative tasks such as stock control, scheduling, and customer queries.

• Utilizing Microsoft Office for reporting, data entry, and staff documentation.

Assistant Manager

Mahamba Funeral Services, Kameelrivier A

Jan 2020 – Dec 2024

• Oversaw staff scheduling, client coordination, and general office administration.

• Managed sensitive client information and ensured compliance with company protocols.

• Played a key role in improving customer experience and internal workflow efficiency.

Receptionist

AA Funerals / Mahamba Funeral Services, Kameelrivier A May 2016 – Dec 2019

• Served as the first point of contact for clients, offering compassionate and professional support.

• Answered calls, scheduled appointments, and maintained client records.

• Assisted in general office tasks and supported senior staff with daily admin duties.

Education

Springfield College, KwaMhlanga

National N4 & N5 Certificates – Management Assistance Completed: 2024

Matric Certificate

Completed: 2013

Skills

• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

• Client Service & Communication

• Problem-Solving & Conflict Resolution

• Leadership & Team Support

• Office & Data Management

• Organization & Scheduling

• Reception & Front Desk Operations

• Funeral Industry Knowledge

References

Available upon request.

Contact this candidate