Customer Service Security Specialist
Resume:
BROOKLYN, UNITED STATES • *************@*****.*** •
ISMAELLA ANTOINE
PROFESSIONAL SUMMARY
Security Specialist with a focus on conflict resolution and emergency response, having excelled in enhancing client satisfaction and fostering partnerships with law enforcement during a 2-year tenure. Demonstrates strong interpersonal and communication skills, adept at incident reporting and crisis management, while also possessing a solid foundation in retail operations and customer service. Committed to leveraging these skills to ensure safety and efficiency in future roles, with a readiness to adapt and learn new challenges.
EMPLOYMENT HISTORY
SECURITY SPECIALIST Feb 2023 - Present
Allied Universal New York City
RETAIL SHOP SALES Jun 2022 - Jun 2023
Equinox New York City
SALES ASSOCIATES May 2019 - 2020
Adidas New York City
SKILLS
Conflict Resolution, Emergency Response, Computer Knowledge, Effective verbal & written communication skills, Incident Reporting, Front Desk Managment, Customer Service & De-escalation, Crisis & Conflict Management, Retail Operations & POS Systems, Bilingual, Access Control & Credentialing. EDUCATION
ASSOCIATES 2020 - Jun 2021
Cuny Borough of Manhattan Community College New York City DIPLOMA Sep 2012 - Jun 2016
Brooklyn High School of Arts New York City
CERTIFICATIONS
GUARD CARD
Responded to incidents swiftly, minimizing potential threats and ensuring a safe environment, leading to noticeable improvements in client satisfaction.
Worked closely with law enforcement and emergency services, fostering strong partnerships that enhanced response times and coordinated efforts during emergencies.
Demonstrated strong interpersonal skills while assisting clients, actively listening to concerns and providing reassurance in high-stress situations.
Supervised daily operations by establishing procedures and monitoring team performance. Connected with customers to provide assistance and collect feedback to optimize operations. Maximized merchandising efforts by using displays, controlling signage and properly arranging sales floor and products. Achieved substantial growth in sales by implementing targeted promotions, enhancing customer engagement and driving repeat purchases.
Answered product questions with up-to-date knowledge of sales and promotions. Placed orders and answered customer questions in-person, through email and over phone to maximize customer service. Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Associates of Arts Degree in Criminal Justice
High School Diploma
Security License
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