Customer Service Help Desk

Doris Johnson

Orange, NJ *****

**********@*****.***

Authorized to work in the US for any employer

Work Experience

Birth Certificate Representative

Saint Barnabas Medical Center - Livingston, NJ

November 2021 to Present

1. Review patients medical records to obtain birth details. 2. Look over worksheet with parents for accuracy and signatures. 3. Collect necessary documents, data and information for the completion of birth certificate as required by state law.

4. Collaborating with medical staff and legal Staff as needed. 5. Enter birth information into appropriate software program and transmit the data once completed. Warehouse Associate

Amazon Fulfillment Center - Edison, NJ

October 2017 to March 2019

Picked, scanned & packed items.

Office Clerk/ Assistant

Phil's Home Improvements - Newark, NJ

July 2009 to May 2017

1. Received and wrote purchased orders

2. Scheduled appointments and took messages.

3. Drove work vehicle to pick up and drop off supplies. 4. Contacted customers via phone to confirm deliveries and follow up with inquiries. 5. Marketed property to prospective tenants by giving tours, pointing out key features, prepared lease paperwork assisted with application process and took payments from new clients. Customer Service Representative III

Dish Network - Pine Brook, NJ

November 2005 to July 2009

1. Promoted from level I to level III in Customer Service as well as backup for the help desk. 2. Provided quality customer service through one call resolution. 3. Managed 50-90 calls per day in a call center environment. 4. Set up new accounts and scheduled appointments for installation. 5. Handled inquiries regarding billing, technical issues, payments, collections and general information. Rental Assistant

M&D Contracting - Newark, NJ

May 2005 to October 2005

1. Scheduled appointments and assisted clients with application process. 2. Showed vacant units and marketed property amenities. 3. Performed follow up call backs.

Education

12 in General Studies

Malcolm X Shabazz High School - Newark, NJ

September 1984 to June 1988

Skills

• Order Fulfillment

• Packaging

• Warehouse Experience

• Call Center Customer Service

• Payment Processing

• Set up new accounts

• Order Entry

• Customer service

• Rental Assistant

• Cerner

• Veri-NJ

• Basic Computer Operations

• Help Desk

• Hospital Experience

• Microsoft Windows

• Technical support

• Medical records

Contact this candidate