Front Desk Customer Service

Analy Cuellar

Norcross, GA 404-***-**** *********@*****.***

Objective

A motivated individual with a passion for delivering great costumer service. Eager to contribute my enthusiasm to create a welcoming environment for patients. Seeking a position to be able to give positive patient experiences with a friendly demeanor.

Experience

Bilingual Call Center Dec-2024

•reach out to members that have insurance coverage to inform them about benefits available to them

•skip tracing using CLEAR & IDICORE to try and reach spouses, relatives anyone who can help us get in contact with the members

•speak to patients in Spanish & English

Peachtree Orthopedics Insurance verification/front desk

Part time job since May 2024-Nov 2024

•Front desk

•make phone calls answer the phone

•welcome patients

•Verify insurances/take copays & other payments

•Schedule,cancel,reschedule appointments

Know how to use Dash/Athena one/Excel/Outlook

•Request medical records

•traveler I float to all the North offices but my home office was in Cumming.

Gwinnett Spine Specialist Front Desk May 2023-May 2024

●Welcoming and greeting patient to provide friendly atmosphere

●Scheduling appointments with accuracy

●Verified patients health insurance benefits

●Assist patients during check in and check out

●Handle administrative tasks – such as chart filling, data entry, and money collections

AAA Auto Group Customer Service Representative July 2022-April 2023

●Provide exceptional customer service

●Process policy payments and changes

●Handled and documented customer complaints

●Investigated a resolution customer concerns in a timely and efficient manner

Education

Norcross High School 2015-2019

High School Diploma 2019

MA online program 2024- not yet completed

Skills & abilities

●Bilingual

●Customer Service

●Communication

●Empathy

●Multitasking

●Health insurance terminology

Contact this candidate