Pharmacy Manager. Staff Pharmacist

DAWN GETCHELL, RPh

** ********* ******, *******, ** 01844 Phone: 978-***-**** E-mail: **********@*****.*** PROFILE: A self-motivated and service-oriented pharmacist with a passion for facilitating the healing process of patients. Proficient in clinical pharmacology and patient medication therapy management. Demonstrates strength in drug utilization review and possesses strong communication skills. Has a proven track record of expertise in patient counseling and effective decision-making. Exhibits strength as an independent worker, but collaborates skillfully on team-based projects.

EDUCATION:

5/99 Bachelor of Science - Pharmacy

Massachusetts College of Pharmacy, Boston, MA

LICENSES: MA, NH, VA

PROFESSIONAL EXPERIENCE:

3/23 to Present Pharmacy Manager

Rite Aid, Pelham, NH

• Growing volume. Excellent customer service with pharmacy services including immunizations, consultations and collaboration with other healthcare specialists to provide optimal outcomes in patient care.

4/22-3/23 Support Pharmacist

Southern New Hampshire CVS District

• Working in both core stores and Targets various volumes and aided stores in need whether overnight or extra shifts, whatever was needed.

11/21 - 4/22 Pharmacy Manager

Long Term Pharmacy Solutions, a PharMerica company, Lowell,MA

• A full-service pharmacy for group home patients and hospice facilities. Responsible for Regulatory Requirements, Continuous Quality Improvements and Workflow. 12/20-4/20 Assisted in vaccinating the elderly throughout MA and NH, played an integral part in many CVS teams to help protect our elderly population.

• Proudly entered nursing homes and assisted living facilities to provide COVID vaccines. 03/20-06/20 Worked at the 2nd Covid Testing Site in MA with CVS.

• Helped to organize and conduct testing for mass number of citizens and deliver results informatively and compassionately as the Pandemic was declared.

12/17-03/20 Pharmacist

CVS, Lawrence,MA

• Staff Pharmacist managing workflow averaging 2000 prescriptions a week, strong customer service background, limited fluency in Spanish.

• Presently working per diem in the NH district, many high volume and a vaccinator. 7/17 – 12/17 Claims Advisor

CVS Caremark, Pittsburgh, PA CVS Caremark is the prescription benefit management subsidiary of CVS Health.

• Responsible for decisioning cases based on CMS (Centers for Medicare and Medicaid) regulatory protocol within the Determination and Appeals department.

• Conduct medication adherence calls to CMS patients enrolled in SilverScript as their prescription Medicare D plan. Includes interaction with patients, MDs and pharmacy in an effort to ensure adherence.

9/09 – 7/17 Pharmacist

Injured Workers Pharmacy (IWP), Andover, MA IWP is a mail-order pharmacy that specializes in providing care and support to those injured in accidents nationwide. Average 2,200 prescriptions daily.

• Created and managed weekly and daily schedules for ten+ (10+) RPhs.

• Precept for Mass. College of Pharmacy interns; averaging 4 to 6 interns annually focusing on communication skills with healthcare providers to build confidence and encourage their professional development.

• Designed workflow process to support Massachusetts’s Prescription Monitoring Program used to track abuse or addiction of controlled substances.

• Workflow participants limited to people meeting delegate requirements (RPhs and certified technicians where permissible).

• Established geographic schedule to apply this program targeting states where we serviced patients across the country.

• Provided training to delegates; directed interns on process documentation up to and including a resolution with a patient and/or their physician(s).

• Reviewed weekly/monthly analysis performed to monitor problem areas, bring awareness to staff and make changes as needed to protocol.

• Assigned to work with Nurse Case Manager’s across the country who are managing Traumatic Brain Injury (TBI) patients. (Note: Recognized for my TBI efforts via the 2016 Comp Laude Award (Honors) for exemplary contributions to the Worker’s Compensation Industry)

• Responsible for reviewing patient’s medication profiles to identify therapeutic duplications and potential adverse events (ADEs).

• Nurse Case Manager communicated to me any potential issues or changes in patient medications. I collaborated with the patient’s physician and communicated resolution to patient/family and Nurse Case Manager.

• Communicated with patients and/or families on a monthly basis to ensure their medication needs were being met.

• Ensured our inventory was in place to accommodate each complete upcoming shipment of TBI patient’s medications. Based on my experience, my goal was to send a single monthly shipment to avoid confusion/reduce burden on the patient/family.

• Developed the organization’s unique Patient Care and Advocacy Program (PCAP) which enables pharmacists to work collaboratively with physicians to:

• Provided patient consultations resulting in better outcomes by communicating proper use of medications.

• Monitored multiple daily work queues and ensured prompt resolution including legibility, transfers, new prescriptions/refills and clinical interventions.

• Clinical interventions: monitoring of dangerous combination medications such as the ‘Holy Trinity’ (opioid, benzodiazepine and soma) which we worked diligently to educate physicians and patients for avoidance of respiratory depression.

• Supported continuous quality improvement of pharmacy operations by collaborating with other key contributors ensuring staff members were retrained where needed.

• Implemented State Formularies for Worker’s Compensation Regulations

• Educated myself on Official Disabilities Guidelines (ODG) which most states follow when establishing their Worker’s Compensation formularies (e.g. TX, OK, AZ, etc.).

• Developed optimal systematic processes regarding state formularies in alignment with Worker’s Compensation regulations.

o Trained pharmacists regarding the formularies and the options to consider in working with the physicians. This included ‘N-drugs’ (not covered medication) which need to be reviewed with physician for potential alternatives or prior authorization process would need to be initiated with the carrier.

Prior authorization process required me to collaborate with IT and our Claims Department to implement the appropriate systematic changes to be successful.

5/99 - 9/09 Pharmacist

4/04 - 9/09 CVS Pharmacy, Methuen, MA

4/00 - 4/04 Merck Medco, Wilmington, MA

5/99 - 4/00 CVS Pharmacy, Nashua, NH

COMMUNITY INVOLVEMENT:

2009 – 2016 Juvenile Diabetes Fundraising: Raised between $5,000 and $10,000 annually AWARDS & HONORS:

2016 Recipient of the annual CEO Award “Work Comp Central Comp Laude Pharmacist” 2012 Recipient of the IWP annual “Motivation Award” 2009 Recipient of the annual CVS “Paragon Award”

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