Team Lead Virtual Assistant
Resume:
Tasha Prater
Mesa, AZ *****
*************@*****.***
Professional Summary
Accomplished Regional Team Lead with over 22 years of experience in dental administration, excelling in resource management, team development, and patient-first strategies. Proven expertise in dental insurance, billing, and account management. Skilled in streamlining processes, building team morale, and fostering a supportive work culture.
Authorized to work in the US for any employer
Work Experience
Dental Virtual Assistant
Swiss Monkey-Remote
September 2024 to Present
• Verified insurance coverage for patients and accurately processed insurance claims to ensure timely reimbursement
• Coordinated patient flow by efficiently managing appointment schedule and minimizing wait times
• Maintained patient records in compliance with HIPAA regulations, while protecting confidentiality of sensitive information
• Scheduled follow-up appointments for patients as per dentist's recommendations to maintain continuity of care
Regional Team Lead
Chandler & Mesa Dental-Arizona
June 2012 to April 2024
● Implemented a detail-focused approach to resource management, optimizing efficiency
● Championed a supportive work culture, enhancing team morale and productivity
● Leveraged analytical skills to assess and improve dental services
● Mentored junior staff, enhancing team competence and cohesion.
● Pioneered a patient-first strategy that elevated client trust and loyalty. Insurance and Billing Coordinator
Gentle Dentist-Indiana
August 2010 to May 2012
• Managed insurance claims and billing, ensuring accuracy and compliance with up-to-date dental codes.
• Oversaw dental billing, improved claim accuracy while complying with current regulations.
• Streamlined dental billing processes, which improved operational efficiency. Accounts Manager
Create -A-Smile P.C-Indiana
March 2002 to June 2010
● Managed dental accounts, ensuring accurate billing and effective payment collection.
● Streamlined billing processes, reducing payment delays and improving cash flow.
● Monitored financial transactions with precision to maintain fiscal accuracy.
● Provided team training on best billing practices, enhancing overall performance. Education
Bachelors Of Science in Healthcare Administration
Ashford University
January 2012 to May 2014
Skills
• Employee retention (8 years)
• Account Management (10+ years)
• Dental Insurance (10+ years)
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