Accounts Payable Call Center

MARILYN M. MEDINA

*** ******* **** **** - ****

Lawrenceville, GA30046

Email: *****@***.***

Contact: 470-***-****

Professional Profile

A proven record of success in business support. Creative problem solver, with the

ability to drive project growth and exceed program goals. Proficiency in Microsoft

office suite applications. Acquired aptitude to create and manage databases.

Experienced in credit card payments & billing. CRM Proficient.

Accounts payable/receivable capability in the workplace.

Proficiency in: Google Docs, Zoom, Cisco, SAP, & Salesforce.

Marketing - ability to recognize and capitalize on educational trends and assume

bottom-line responsibility for strategic planning, market research and forecasting.

Broad knowledge of marketing disciplines including research, event planning and

advertising.

Team Building - Decisive team leader with extensive experience recruiting

volunteers and hiring teams, developing talent, and creating effective training

programs.

Communication - Persuasive communicator with well-developed presentation and

negotiation skills. Ability to develop productive relationships with staff, students, and

managers at all levels.

Work Experience — Contracts (Remote Positions)

TTEC Holdings Inc.

January 2023 — February 2025

Inbound/Outbound: Facilitated inbound & outbound call assistance to customers for financial institutions - answered their inquiries, handled their complaints, and provided information. Processed credit card payments and billing by telephone and email.

Proven ability to multitask and to navigate between multiple screens and systems to research and answer questions.

Salesforce was used for processing daily reports and submissions to the Department

head. SAP was used for daily account processing and basic data entry. Adhered to

my work schedule for attendance and breaks to meet the needs of the customer, and

to support our teams.

QUESTPRO, Inc.

MAXIMUS

August 2020 —August 2022

Claims Intake Agent

Inbound: Assisted Federal Unemployment applicants for Pandemic Payment Recovery and Troubleshooting.

ALORICA, Inc.

March 2016 - June 2020

Call Center Agent

Inbound: Answered incoming calls from existing customers for major retail

seasonal contracts.

Assisted customers and responded to inquiries and processed orders.

Key Competencies

Proficient in relevant computer applications and Call Center Systems.

Good typing skills *Adaptability * Tenacious * Good Communication Skills.

Knowledge of + application of Conflict Resolution Techniques *Stress Tolerance.

Proven Track Record in Negotiation Skills.

Educational Completion

South Philadelphia High School

Two-years-Community College of Philadelphia, PA

Four-year-Online Courses- Florida Institute of Technology/ Strayer University

Certificate Completion: Mendoza School of Business — Notre Dame University

Contact this candidate