Product Manager Business Analyst
Resume:
Dawn L. Shook
Liberty Township, OH 45044-1264
https://www.linkedin.com/in/dawn-shook-msm-certified-safe-6-popm-sa-b021a121/
U.S. Citizen
Highest Clearance: Top Secret
Education
Master of Science, Management, Marymount University, Arlington, VA. 2007
Bachelor of Arts, Psychology, University of Maryland, College Park, MD. 1994
Professional Certification
Certified SAFe 6 Product Owner/Product Manager
Issued January 2024 · Expires Jan 2026; Credential ID 867*****-****
Certified SAFe 6 Agilist
Issued January 2024 · Expires Jan 2025; Credential ID 192*****-****
Certified SAFe 5 Agilist
Issued Jan 2023 · Expires Jan 2025; Credential ID 520*****-****
Eligible SAFe 6 DevOps Practitioner
Class taken June 2024
Recent Performance Awards
Peraton Performance Award – accomplishments on the CMS Fraud Prevention System contract
Received May 2024
Peraton Quarterly Performance Award – accomplishments on the CMS Business Operations Support Center (BOSC) contract
Received February 2023
Peraton Quarterly Performance Award – accomplishments on the CMS BOSC contract
Received March 2022
Professional Qualifications
Ms. Shook has over 20 years of personnel and product management experience in logistics, resource management, research, technical writing, legislative analysis, and quality measures and control, and strategic communications. Mrs. Shook has worked as a senior research and intelligence analyst, business analyst and project lead for both the Department of Defense and the private sector since 1998. She received a commission as an officer in the Virginia National Guard in 2001 and spent one tour in Iraq supporting Operation Iraqi Freedom II from January 2004 to January 2005.
Her work as a Senior Business Analyst and Agile Product Manager harnesses over 13 years of dedicated expertise in managing health solutions, grounded in Agile methodologies. Her mission is to optimize processes and deliver quality value-driven outcomes in the complex landscape of health policy and financial solutions.
With extensive experience in Strategic Workforce Planning, Business Operations, Project Management, Communications, Quality Assurance, and Statistical Analysis, Ms. Shook has been honored to be a preferred team member on multiple programs as well as a trusted consultant for government clients. She has received a Peraton Performance Award three years in a row, in addition to awards and client kudos from other agencies.
Ms. Shook’s efforts and accomplishments include development of a comprehensive project plan that captured the complete lifecycle of the Medicare Shared Savings Program Accountable Care Organization (ACO) Application Cycle to better facilitate the program and incorporate best practices into the overall program schedule. The long-term benefits of this effort include: LOE reduction through the removal of redundant operations, improved communication and collaboration witnessed post-implementation, and client satisfaction and confidence in the team’s efforts and performance.
Experience
Peraton, 12975 Worldgate Drive Herndon VA 20170
Principal Health Solutions Management Policy Subject Matter Expert - Agile Product Owner/Product Manager (PO/PM)
08/2020 – 01/2025
02/2023 – 01/2025, Business Analyst and Agile Product Owner/Product Manager (PO/PM) - Center for Medicare & Medicaid Services (CMS) with the Fraud Prevention System 2 (FPS2)
Ms. Shook supported the operational activities of the Center for Medicare & Medicaid Services (CMS) with the Fraud Prevention System 2 (FPS2). FPS2 involves using predictive modeling and other analytic technologies to identify and prevent fraud, waste, and abuse in the Medicare Fee for Service (FFS) program. Current activities under the FPS2 program include applying agile lean principles in the planning and development of enhancements and improvements to the FPS data and functions. This role is part of a collaborative and agile team that supports and builds modern, standards-based responsive web applications for mission-critical health IT solutions. As the Analytics Consulting Product Owner, Ms. Shook is responsible for conducting Joint Application Design (JAD) sessions, workgroup calls and engaging customers to provide requirements and feedback, working with sprint team to implement and accept user stories as defined and, provides clear qualitative and quantitative information to teams and stakeholders.
Expertise with Agile tools, including JIRA, Confluence, Slack, and Microsoft Office applications (Word, Excel, Power Point, SharePoint, etc.).
08/2020 – 02/2023, Principal Health Solutions Management Policy Subject Matter Expert, Center for Medicare and Medicaid Services (CMS) customer under the Business Operations Support Center (BOSC) Program
Ms. Shook supported the operational activities of the Center for Medicare and Medicaid Services (CMS) customer under the Business Operations Support Center (BOSC) Program. As the Business Process Analyst and Subject Matter Expert (SME) on the CBOSC Production Operation Support Desk team, she brought in-depth knowledge and experience conducting research, reporting findings, and identifying potential policy and technical issues within the Accountable Care Organization (ACO) and the Medicare Shared Savings Program (Shared Savings Program). Provided subject matter expertise in support of the Shared Savings Program, Radiation Oncology (RO); ESRD Treatment Choices (ETC); Home Health Value-Based Purchasing (HHVBP), and PPS-Exempt Cancer Hospital (PCH), Quality Network (QNet), and other managed care models.
Ms. Shook employed effective communication skills to convey resolutions and notes within the Service Now (SNOW) Inquiry Management System. Ms. Shook also brought forward eight years of ACO-specific knowledge and legacy information from the JIRA system, which was the predecessor to SNOW. Her subject matter expertise contributed to the successful recognition of trends and best practices for process improvement and the creation of business plans, operational procedures, business process models, and other relevant documentation.
LMI, 7940 Jones Branch Drive McLean VA 22102
Project Lead, Research Fellow, Senior Consultant
05/2008–08/2020
01/2015–08/2020, Project Manager, Centers for Medicare and Medicaid Services (CMS) Shared Savings Program Accountable Care Organization (ACO) Program.
Ms. Shook has managed, planned, trained, and staffed for the ACO application review task, managing, and communicating with teams of over fifty application reviewers, trainers, testers, and auditors to ensure their understanding of the Shared Savings Program requirements. Through experience as an ACO coordinator, application and participant agreement reviewer, and quality and compliance auditor, she serves as a subject matter expert (SME) and advises trainers on the development of materials and curriculum and application reviewers on guidance and direction of regulatory provisions and Shared Savings Program requirements. As a participation options and marketing and communications SME, she provides timely responses to ACO inquiries via the ServiceNow (SNOW) Case Management application. Ms. Shook also provides strategies and performance measures to track, monitor and evaluate data and performance metrics and outcomes for planning, program management, reporting mandates, accountability, and continuous improvement. Ms. Shook also manages the Shared Savings Program Marketing Material Reviews and Beneficiary Notification requirements and communicates with CMS via weekly status meetings regarding application project staffing, communications and outreach, schedules, and technical issues.
01/2014–01/2015, Senior Consultant, Office of the Secretary of Defense (OSD) Cost Comparability Study and Department of Defense Manual (DoDM) Development.
Provide strategic communications support and outreach to the OSD and branches of the DoD to obtain information, collaboration, and consensus in the drafting of the DoDM on Cost Comparability. The study involved a critical analysis of current cost data across the DoD to be able to conduct joint service comparisons of like equipment maintenance costs and direct labor hours to determine workload savings measures to the federal government. The study also involved using several DoD database models to derive accurate, repeatable, and verifiable data. Study impacted depot source of repair, new workload and base realignment and closure decisions.
07/2013–01/2014, Senior Consultant, Deputy Assistant Secretary of Defense for Maintenance Policy and Programs (DASD(MPP)), Afghanistan Security Forces, Logistics Expertise and Support.
Provide Project Management and oversight of an LMI team of logisticians, advisors, analysts, and executive level administrative support personnel assigned in support of the Director, Advice and Training, Afghan Security Forces Logistics in Kabul, Afghanistan. Provided technical support in formulating, planning, developing, and implementing advice and training support to the Afghan Security Forces. Tracked funding, revenue, and contractual issues, and directly supported program director with operating unit management and strategic planning.
05/2012 – 07/2013, Senior Consultant, Department of Defense (DoD) Corrosion Office, CorrDefense
Project lead in the creation and development of an updated Corrosion web site. Provided logistical oversight and collaborative communication support to the contracted development team and LMI production and information technology teams to ensure progress and forward movement on all deliverables. Interacted with members of the Communications and Outreach working integrated product team to disseminate information and increase readership of both the web site as well as the CorrDefense electronic magazine.
Provided technical support, research and analysis to the Deputy Assistant Secretary of Defense for Maintenance Policy and Programs (DASD[MPP]) to ensure the DoD budget supports the enduring maintenance required to address the existing and future materiel readiness needs of the combatant commanders. Provided support to catalog the Military Services’ methods through interviews, site visits, and data gathering and performed qualitative analysis to document those practices that are common, unique, and best with respect to their effectiveness to demonstrate a readiness to resources connection. Provided additional quantitative analysis to demonstrate the agreement between program objective memorandum projections and eventual execution as evidenced by planned versus actual completions and maintenance deferrals. The results of this study were published for the Office of the Secretary of Defense in Report OSD27T2.
01/2012 – 12/2014, Senior Consultant, Deputy Assistant Secretary of Defense for Maintenance Policy and Programs (DASD(MPP)), DoD Maintenance Policy Support
Provide technical support and analytical planning to DASD(MPP). Developed and updated Department of Defense Instructions (DoDI), manuals (DoDM), and directives (DoDD) to ensure compliance with related doctrines, policies, and procedures. Proposed guidance for metrics development to ensure maintenance resource decisions were based on clear and standard practices. Analyzed existing language, documents, and agreements to create a familiar format for addressing Private Public Partnerships and Industrial Integration.
10/2010 – 07/2012, Senior Consultant, United States Forces–Iraq (USF-I), Iraqi Security Forces (ISF), Director for Strategic Logistics (StratLog), Iraq Logistics Capabilities Improvement
Managed an LMI team of planners, advisors, and analysts assigned to provide in-country support to the Iraqi Ministry of Defense. Prepared financial reports, tracked funding, revenue, and contractual issues, and directly supported the program manager with operating unit management and strategic planning. Conducted research and developed a sustainment cost savings strategy baseline analysis for converting multiple air and ground platforms support approach from contractor logistics support to organic support and provided results to StratLog leadership.
08/2008 – 09/2010, Project Lead, Department of Army Installation Management, Environmental Policy, and Management
Led an integrated product team tasked to create functional and technical requirements for the Army’s land management system. Led working group meetings. Created business case for new system and developed a process and plan for integrating various Army land management plans and instructions into one standard regulation. Established a policy for reviewing and vetting quality assurance plans for command-and-control process development. Provided information and analysis for the planning objective memorandum (POM) resource requirements for budget planning.
05/2008 – 01/2010, Research Fellow, DASD(MPP), The Maintenance Experience in South West Asia
Provided technical and analytic support to an LMI team that identified maintenance-related lessons learned from recent military operations in Southwest Asia for possible inclusion in DoD policy or doctrine. Performed quantitative and economic analysis and conducted interviews in support of the National Defense Authorization Act 322 study on future depot capability and the subsequent report to Congress.
BRTRC, 8521 Leesburg Pike Vienna VA 22182
Director of Strategic Communications, Program Management, Project Lead
06/2001–06/2008
09/2007 – 05/2008, Director of Strategic Communications, U.S. Army Acquisition Support Center (USAASC)
Provided program management support to the U.S. Army Acquisition Support Center (USAASC) located at Ft. Belvoir, VA. Managed a cross-functional team of writers, editors, outreach support, and marketing service representatives and maintained oversight of the budget and resources available on projects ranging from communications to the execution of integrated campaigns.
03/2005 – 09/2007, Project Lead, Agile Development Center, Research, Development and Engineering Command (RDECOM)
Worked on-site as a project/Integrated Product Team (IPT) lead for the U.S. Army Material Command (AMC) Current Operations Directorate RDECOM. Led the Current Operations Support Integrated Product Team, which was the group responsible for formulating, assessing, analyzing, and integrating RDE processes in support of the global war on terrorism and provided support at the command (General Officer) level. Reviewed annual POM and conducted budgeting drills as related to GWOT funding and execution.
01/2003 – 12/2003, Sr. Analyst, Joint Unexploded Ordnance Coordination Office (JUXOCO)
Provided strategic communications and technical assistance to the Joint Unexploded Ordnance Coordination Office. Developed and integrated the annual strategic road map for JUXOCO and worked as a team lead in authoring DoD level policies, and organizational operating strategy between JUXOCO and DoD’s unexploded ordnance (UXO) research and development program. In that capacity, Ms. Shook reported directly to senior OSD officials as well as military commanders, service laboratories, and developmental centers.
Virginia Army National Guard 229th Engineer Battalion, Fredericksburg VA
Engineer Officer
09/1999–02/2007
12/2003 – 3/2005, 276 Engineer Battalion Platoon Leader, Executive Officer, and Unit Movement Officer
Served as the support platoon leader, battalion movement officer, battalion convoy commander, and assistant S4 (supply and logistics) officer for 276th Engineer Battalion in support of Operation Iraqi Freedom II from December 2003 through January 2005. As the battalion movement office, was responsible for all logistical aspects of moving a full strength, wheeled engineer battalion from Richmond, VA to Mosul Iraq and back without any loss of equipment or supplies. As the battalion convoy commander, led more than three hundred logistical convoys throughout the northern area of operation (from Baghdad to Mosul) and coordinated the complete resupply of, and forecasting for, all classes of supply to three combat engineer line companies assigned to remote outposts in northern Iraq.
6/2001 – 12/2003, 229th Engineer Battalion Assault and Obstacle Platoon Leader, Training, Advising, and Counseling (TAC) Officer, Virginia Marksmanship Team Assistant Officer in Charge.
Upon commissioning as a second lieutenant, served in several capacities – primarily as the platoon leader for the assault and obstacle platoon of the 229th Engineer Battalion and then secondarily as a TAC officer for the Virginia Officer Candidate School and as the Assistance Officer in Charge of the Virginia Marksmanship Team.
List of Relevant Publications
The DoD Maintenance Experience in Southwest Asia. LMI Report LG902T19, Earl R. Wingrove III, William G. Balkus, Joseph L. Berry, Dawn L. Shook, Robert C. Steans, January 2010.
Depot Maintenance Requirements Determination: Understanding Warfighter Capability, Requirement and Resource Linkages, and Actual Deferred Maintenance, LMI Interim Report OSD27T2, Michael D. Disano, Ron Baty, Robert L. Buckley, Darleen S. Johnson, Peter R. Raymond, Dawn L. Shook, July 2013
Military Awards
Combat Action Badge, 2004
Army Commendation, 2004
Army Achievement, 2001, 2004
Global War on Terrorism, 2004
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