Technical Support Customer Service
Resume:
Vikash
Katwaroo
Daytona Beach, FL *****
**************.**@*****.***
WWW: www.linkedin.com/in/vikash-
katwaroo-1a13271bb/
Skills
Technical Support & Troubleshooting
Customer Service & End-User Support
Software & Hardware Troubleshooting
Network Troubleshooting (LAN/WAN,
Wi-Fi, DNS)
Active Directory & User Account
Management
Windows OS & Microsoft Office 365
Support
Ticketing Systems
Remote Desktop Tools (RDP,
TeamViewer, AnyDesk)
Hardware Configuration (PCs, Printers,
Peripherals)
Wireless Communications & Basic
Networking
TCP/IP, DHCP, and DNS Fundamentals
Education
Associate Of Arts in Information
Technology
Broward College, Hollywood October 2024
Highschool Diploma in General
Studies
McArthur Highschool, Hollywood July 2020
Experienced IT support professional with a focus on personalized client service using CRM and Distribution systems. Skilled in troubleshooting hardware, software, and networking issues in fast-paced environments. Adaptable, team-oriented, and quick to master new technologies to drive efficient problem resolution. Work History
IT Field Tech II
Emil's Network LLC December 2024 - Current
IT Technician II
Broward County Supervisor Of Elections Office June 2024 - December 2024 Assistant Field Technician
Emil's Network LLC, Hollywood, Florida January 2021 - April 2021 Retail Manager
7-Eleven, Hollywood, Florida April 2021 - June 2024 Sales Associate
Herbal Gardens, Lauderhill, Florida June 2018 - December 2020 Provide client-facing technical support for networked devices and point-of-sale systems. Install and configure software, drivers, and utilities across various devices. Perform system monitoring, identifying and correcting hardware/software faults. Handled hardware configuration and software updates for clients including Humana, Louis Vuitton, Morgan Stanley, Luxottica, Tiffany & Co., and others. Delivered frontline support for voting systems and related tech infrastructure. Diagnosed and resolved desktop and hardware issues under time-sensitive conditions. Managed printer/peripheral setup and ensured data integrity across systems. Supported senior technicians with installation and troubleshooting of POS systems, entertainment consoles, and network devices.
Performed basic networking, including Wi-Fi setup and DNS support. Worked on-site resolving desktop, printer, and peripheral issues in a high-pressure, fast-paced environment.
Oversaw day-to-day operations of a high-volume retail location, integrating technology for inventory management and reporting.
Maintained and troubleshot POS terminals and back-office systems to minimize downtime.
Trained and led staff, emphasizing customer service and operational efficiency. Developed streamlined processes using digital tools, improving service delivery and staff productivity.
Delivered excellent customer service, using CRM systems for personalized client support. Adapted quickly to new technology and participated in team-based projects. Engaged with customers to effectively build rapport and lasting relationships.
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