Continuous Improvement A Team

CARRIE HILL

**** ******** ** *******, ** ***** · 346-***-****

************@*****.***

I am seeking an opportunity to contribute my skills and experience to a dynamic and forward-thinking organization. I am motivated by the chance to work in a role where I can add value, grow professionally, and be part of a team that is committed to excellence and continuous improvement. EXPERIENCE

SEPTEMBER 2023 - SEPTEMBER 2024

ASSISTANT INDUSTRIAL RADIOGRAPHY TECHNICIAN, PRO INSPECTION INC. Responsibilities and Duties:

● Performed radiographic testing (RT) to detect internal imperfections in a variety of materials and structures using industrial radiography techniques and equipment.

● Operated X-ray and gamma-ray equipment to capture images for non-destructive testing (NDT), ensuring compliance with safety and quality standards.

● Set up and calibrated radiographic equipment in accordance with the job-specific technical requirements and client specifications.

● Conducted radiographic exposure and developed film, ensuring images were clear and accurate for analysis.

● Adhered strictly to safety procedures and radiation protection standards to minimize exposure risks, including the use of personal protective equipment (PPE) and controlled area monitoring.

● Assisted in the interpretation and documentation of test results, reporting findings to senior technicians or engineers.

● Maintained accurate records of exposure times, film usage, and test data, while ensuring compliance with industry regulations and client expectations.

● Conducted routine maintenance and calibration of radiographic equipment to ensure reliability and operational efficiency.

● Collaborated with team members to ensure timely and effective testing, while maintaining a high standard of work quality and efficiency.

● Provided support for site preparation, equipment setup, and test execution, contributing to the overall safety and success of the project.

Key Skills:

● Proficiency in operating radiographic equipment and film processing

● Strong knowledge of radiation safety practices and regulatory compliance (e.g., NRC, OSHA)

● Ability to interpret and follow technical specifications and safety protocols

● Attention to detail and ability to work in high-stress environments

● Effective communication and teamwork skills for collaboration with supervisors and team members

MAY 2022 – SEPTEMBER 2023

DISPATCHER, KENAN ADVANTAGE INCORPORATED

Responsibilities and Duties:

● Coordinated and managed daily transportation operations, ensuring timely and efficient delivery of goods across designated routes.

● Developed and implemented daily operating plans to achieve key performance indicators (KPIs), focusing on payload optimization, on-time deliveries, and maximizing loaded mile percentages.

● Collaborated with drivers, fleet managers, and other dispatchers to plan and execute shipping operations, addressing any issues promptly to maintain service quality.

● Monitored and adjusted current and future operating plans to enhance growth, efficiency, and safety, ensuring compliance with company policies and industry regulations.

● Utilized logistics software and Microsoft applications to manage schedules, track shipments, and maintain accurate records of transportation activities.

● Communicated effectively with customers, drivers, and internal departments to ensure smooth and efficient operations, addressing any concerns or inquiries promptly.

● Managed day-to-day operations of up to 75 drivers, coordinating maintenance needs with terminal managers and lead technicians to ensure vehicle readiness and compliance.

● Maintained a positive work atmosphere by promoting effective and timely communication, teamwork, and respect among co-workers.

Key Skills:

● Proficiency in logistics dispatch and scheduling, with experience in transportation operations.

● Strong problem-solving abilities, capable of working in high-pressure situations using independent judgment and discretion.

● Excellent written and oral communication skills, facilitating effective collaboration with team members and external partners.

● Familiarity with Microsoft Office Suite and logistics application software.

● Ability to adapt to changing environments and work effectively in a high-demand setting. APRIL 2020 - MAY 2022

ASSISTANT SERVICE MANAGER, GULF COAST AIR CONDITION Responsibilities and Duties:

● Assisted the Service Manager in overseeing daily operations of the HVAC service department, ensuring efficient scheduling and dispatching of technicians to meet customer demands.

● Supervised and provided technical support to HVAC technicians, ensuring adherence to company standards and safety protocols.

● Facilitated recruitment, training, and performance evaluations of service staff, fostering a culture of continuous improvement and professional development.

● Monitored and managed inventory levels, coordinating with suppliers to ensure timely availability of necessary parts and equipment.

● Collaborated with the Service Manager to develop and implement policies and procedures aimed at enhancing service quality and operational efficiency.

● Addressed customer inquiries and resolved service-related issues promptly, maintaining high levels of customer satisfaction.

● Assisted in budgeting and financial planning for the service department, analyzing costs and identifying opportunities for cost savings.

● Ensured compliance with industry regulations and company policies, conducting regular audits and inspections.

● Utilized HVAC job management software to track service calls, monitor technician performance, and generate reports for management review.

● Coordinated with other departments, such as sales and installation, to ensure seamless service delivery and customer experience.

Key Skills:

● Proficient in HVAC systems and service management, with a strong understanding of heating, ventilation, and air conditioning technologies.

● Demonstrated leadership abilities, capable of managing and motivating a diverse team of technicians.

● Excellent customer service and communication skills, adept at handling client interactions and resolving issues effectively.

● Strong organizational and time-management skills, with the ability to prioritize tasks and manage multiple responsibilities simultaneously.

● Familiarity with HVAC job management software and Microsoft Office Suite.

● Knowledge of industry regulations and safety standards, ensuring compliance in all service activities.

● Analytical skills for budgeting, financial analysis, and performance evaluation. MARCH 2014 - FEBRUARY 2020

LICENSED INSURANCE AGENT, STATE FARM

Responsibilities and Duties:

● Advised clients on a comprehensive range of insurance products, including auto, home, life, and health insurance, tailoring solutions to meet individual needs.

● Developed and maintained strong client relationships through regular follow-ups, policy reviews, and exceptional customer service.

● Conducted thorough needs assessments to recommend appropriate coverage options, ensuring clients are adequately protected.

● Processed policy applications, endorsements, renewals, and cancellations efficiently, maintaining accurate and up-to-date records.

● Collaborated with underwriters to evaluate risk and determine policy terms and premiums.

● Educated clients on policy features, benefits, and exclusions, ensuring clear understanding of coverage.

● Assisted clients with claims processing, providing guidance and support throughout the claims lifecycle.

● Achieved and exceeded sales targets through proactive prospecting, networking, and referral generation.

● Stayed current with industry trends, product knowledge, and regulatory changes to provide informed advice to clients.

● Participated in community events and marketing initiatives to promote State Farm products and services.

Key Skills:

● In-depth knowledge of insurance products and services, including auto, home, life, and health insurance.

● Strong sales and negotiation skills, with a proven track record of meeting or exceeding sales targets.

● Excellent interpersonal and communication skills, adept at building and maintaining client relationships.

● Proficient in using insurance software and Microsoft Office Suite for policy management and documentation.

● Detail-oriented with strong organizational skills, capable of managing multiple client accounts simultaneously.

● Ability to analyze client needs and provide customized insurance solutions.

● Knowledge of state insurance regulations and compliance requirements.

● Effective problem-solving skills, particularly in claims assistance and conflict resolution. JUNE 2010 - FEBRUARY 2014

ADMINISTRATIVE ASSISTANT, EPIC HEALTH SERVICES

Responsibilities and Duties:

● Managed daily office operations, including scheduling appointments, coordinating meetings, and maintaining calendars for senior staff.

● Handled confidential patient information, ensuring compliance with HIPAA regulations and maintaining accurate records.

● Assisted in the onboarding process for new employees by preparing necessary documentation and coordinating training sessions.

● Processed insurance claims and coordinated with insurance companies to resolve billing issues.

● Maintained office supplies inventory by checking stock and placing orders as needed.

● Responded to patient inquiries via phone and email, providing information and directing them to appropriate services.

● Prepared and distributed internal communications, such as memos and reports, to staff members.

● Coordinated travel arrangements and itineraries for staff attending conferences and meetings.

● Assisted in organizing company events and meetings, including scheduling venues and arranging catering services.

● Utilized electronic health record (EHR) systems to update patient information and manage appointment schedules.

Key Skills:

● Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and EHR systems.

● Strong organizational and multitasking abilities, with attention to detail.

● Excellent verbal and written communication skills.

● Ability to handle sensitive information with discretion and maintain confidentiality.

● Customer service-oriented with a focus on patient satisfaction.

● Knowledge of medical terminology and healthcare administrative procedures.

● Ability to work independently and as part of a team in a fast-paced environment. SKILLS

1. Administrative and Organizational Skills:

● Office Management: Experience in handling daily administrative tasks, maintaining records, and managing schedules.

● Document Handling: Proficient in processing insurance claims, medical records, and policy documents.

● Scheduling and Coordination: Efficiently coordinated appointments, dispatch schedules, and technician assignments.

● Data Entry and Management: Maintained accurate records using EHR systems and CRM platforms.

2. Customer Service and Communication:

● Client Relations: Ability to build and maintain strong client relationships, providing exceptional service and support.

● Effective Communication: Strong verbal and written communication skills, adept at interacting with customers, patients, and team members.

● Problem-Solving: Skilled in resolving client issues, claims disputes, and service-related concerns efficiently.

3. Sales and Negotiation:

● Sales Expertise: Proven ability to meet and exceed sales targets as a Licensed Insurance Agent, using effective sales and negotiation techniques.

● Consultative Selling: Provided personalized insurance solutions to clients, educating them on policy features and benefits.

4. Technical and Industry-Specific Skills:

● Radiography Techniques: Familiarity with radiographic testing procedures and equipment operation as a Level One Industrial Radiography Technician.

● Safety Protocols: Knowledge of radiation safety practices, OSHA standards, and compliance with industry regulations.

● HVAC Knowledge: Understanding of heating, ventilation, and air conditioning systems from experience as an Assistant Service Manager.

5. Logistics and Dispatching:

● Dispatch Coordination: Managed and optimized dispatch schedules for drivers and technicians, ensuring timely service delivery.

● Route Planning: Proficient in planning efficient routes and managing logistics operations. 6. Technical Proficiency:

● Software Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), EHR systems, CRM software, and logistics management applications.

● Database Management: Experience handling and updating databases with sensitive information.

7. Leadership and Teamwork:

● Team Management: Supervised and provided support to service staff and technicians, ensuring compliance with company standards.

● Collaboration: Worked collaboratively with cross-functional teams, including sales, dispatch, and service departments.

8. Attention to Detail and Compliance:

● Regulatory Compliance: Adhered to strict compliance standards in insurance, healthcare, and radiography settings.

● Detail-Oriented: Ensured accuracy in documentation, scheduling, and policy management.

• Administrative Support

• Appointment Scheduling

• MS Office proficient

• Client/Vendor Relations

• QuickBooks

References available upon request

• Customer Service/Call Center • Data Entry

Accuracy

• Payroll Processing

• ADP

• Sales

2

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