User Experience Research, UX Strategy, UX Design, Agentic AI

Professional summary Strategic and forward-thinking design leader with nearly a decade of experience

driving user experience innovation across aviation, healthcare, and fintech. Adept at translating complex business goals into intuitive, user-centered solutions, I specialize in shaping end-to-end product experiences that deliver measurable impact. With a strong foundation in UX strategy and a deep understanding of emerging technologies— including AI—I lead high-performing teams to create designs that foster user loyalty, elevate brand perception, and drive business growth. Passionate about empowering cross-functional collaboration and cultivating design cultures that prioritize both creativity and results.

Kevin Williams Harden

Director UX Design Architect

Tampa, Florida / 919-***-**** / *********@*****.***

Employment history

OCT 2020 - PRESENT Manager, Experience Lead, Salesforce OCT 2020 - PRESENT

VIRGINIA, UNITED STATES

Manager, UX Strategist, Acumen Solutions (Salesforce) Guide design and research, enhancing user experiences through strategic insights. Lead MVP demos, integrating feedback to refine project roadmaps. Identify workflow gaps, align solutions with leadership for improved processes. Conduct discovery sessions, understanding user needs for digital workplace optimization. Collaborate with agile teams to ensure seamless digital experiences for users. Implemented streamlined processes for user research, leading to a 30% reduction in project turnaround time and improved product delivery.

Orchestrated cross-functional workshops to align project goals, fostering a culture of teamwork that enhanced project outcomes and stakeholder buy-in. Developed a comprehensive user journey map, identifying key touchpoints that informed strategic product adjustments and improved user experience. Mentored a team of designers, cultivating skills and fostering a collaborative environment that led to significant individual and team growth.

Implemented streamlined processes for user research, leading to substantial improvements in project turnaround time and enhanced product delivery. Orchestrated cross-functional workshops to align project goals, strengthening teamwork and improving stakeholder engagement.

Leveraged the Salesforce Lightning platform to create custom user interfaces that improved the user experience and increased user adoption.

Developed comprehensive user experience strategies that improved prioritization of future enhancements.

Led design tracks of internal team members and external UX teams to ensure task alignment and effective execution in Jira and Confluence.Evaluated user feedback to inform iterative design processes, resulting in enhanced usability and increased customer satisfaction. Streamlined project management workflows in Jira, improving task tracking efficiency and ensuring timely project delivery.

Fostered cross-functional collaboration between design and development teams, leading to synchronized project execution and reduced bottlenecks. Implemented data-driven design methodologies, achieving measurable improvements in user engagement and retention rates.

Mentored junior UX designers, encouraging skill development and fostering a culture of creativity and innovation within the team.

Orchestrated cross-functional design sprints, ensuring synchronized execution between UX and development teams, which reduced project bottlenecks. FEB 2019 - OCT 2020

RESTON, VIRGINIA

UX Design Lead, ATPCO

SEP 2016 - FEB 2019

ARLINGTON, VA

UX Designer, Deloitte Digital

Led the product team in the end-to-end research, design, and delivery of a flagship global enterprise task-based application for the air travel industry. Conducted competitive analysis and heuristic evaluations for both government and commercial clients.

Oversaw stakeholder interviews to align with top-line strategies and client goals, performing ethnographic research, persona development, and journey mapping to identify user pain points, current workflows, and platform insights.

Delivered critical gap analysis data that enhanced the qualitative value proposition by revealing competitive advantages and opportunities.

Led the creation of prototypes and minimum viable products (MVPs) to validate user research, ensuring alignment with user needs and mitigating unnecessary development risks. Guided scrum teams in design decisions during sprint planning and grooming, collaborating closely with developers to select appropriate Angular Material frameworks and components. Oversaw testing in lower environments prior to live deployment to ensure an optimal user experience.Drove the development of user-centric design solutions, resulting in substantial improvements in user engagement and satisfaction across multiple platforms. Implemented rigorous usability testing protocols, identifying key user pain points that informed design iterations and improved overall functionality. Orchestrated cross-functional workshops to integrate diverse insights, enhancing team cohesion and driving innovative design strategies aligned with client objectives. Pioneered the development of interactive prototypes, streamlining the feedback loop and significantly reducing the time to market for new features. Fostered an inclusive team culture, encouraging open communication and collaboration to elevate project outcomes and enhance team morale.

Led design and research initiatives across diverse projects, guiding user research efforts that included developing user personas, journey maps, wireframes, and prototypes.

(Food & Drug Administration) Spearheaded the web application redesign for internal staff by effectively communicating user goals, current workflows, and pain points. Identified communication gaps and implemented UI enhancements that significantly improved operational efficiency.

(Department of Homeland Security) Led the design initiative to simplify data exchange processes among state agencies. Conducted research on legacy system constraints and developed a solution to enhance accessibility. Streamlined processes for request creation, submission, and tracking, resulting in improved response times.

(Centers for Disease Control) Led the research/design for residents of Puerto Rico during the Zika epidemic. Research provided a better understanding of culture user needs per demographic. I designed an intuitive and informative resource that was less intrusive. This product also targeted a foreign-speaking (Spanish) audience.

(US Air Force) Led product design for a flight test scheduling system with real-time tracking. I coordinated with a larger team during Agile sprint grooming and sprint planning. Also, facilitated design review presentations, and integrated designs based on client/user feedback.

(Dept. of Human Services) Led the product design for the internal administration system. I ran ethnographic research on the facilities. I also ran user interview and testing sessions with current staff, collected insights, and designed the final solution.

(Prevent Cancer Foundation) Led the research for the agency website. I provided a heuristic analysis and recommendations for a redesign. I also presented team findings to organizational representatives.Enhanced user experience by redesigning web applications, achieving marked improvements in operational efficiency and user satisfaction. Developed user personas and journey maps that informed design decisions, leading to a more intuitive product experience tailored to user needs. Conducted in-depth research on legacy systems to simplify data exchange, resulting in noticeable gains in response times for state agencies. Facilitated Agile sprints and design reviews, fostering teamwork and integrating user feedback to refine product designs effectively.

Engaged with users through interviews and testing sessions, gathering insights that guided the design of solutions addressing real staff challenges. FEB 2012 - MAY 2014

FALLS CHURCH, VIRGINIA

Special Projects, Specialist, Birch, Stewart, Kolasch & Birch Prepared and filed standard, complex and extensive Information Disclosure Statements with USPTO.

Handled specialized prosecution matters.

Prepared and/or filed Copending Application Letters, Letters Patent and Issue Notifications.Prepared and filed complex Information Disclosure Statements with USPTO, ensuring compliance and minimizing delays in patent prosecution. Executed meticulous preparation and filing of Copending Application Letters, improving documentation accuracy and streamlining workflow.

Facilitated communication between legal teams during prosecution processes, enhancing teamwork and expediting approvals.

Education

FEB 2012 - MAY 2014 Digital Communication and Media/Multimedia, University of Maryland Global Campus

JAN 2016 - FEB 2016 User Experience Design, General Assembly JAN 2001 - MAR 2004 Pre-Law Studies, Barber-Scotia College Skills Leadership Problem Solving

Communication Agile

Wireframing Prototyping

Facilitation Jira

Confluence UX Design

User Research Angular

UI Design

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