Customer Service Medical Receptionist
Resume:
WHITNEY FAITHFULL
****************@*****.*** 631-***-**** Ronkonkoma, United States 11779
Summary
Experienced and dependable Customer Service Representative and Receptionist with a strong background in managing high call volumes, scheduling, and providing exceptional client support. Skilled in multitasking, handling sensitive information with discretion, and maintaining a professional and welcoming front office. Known for excellent communication, organizational abilities, and a commitment to creating a positive customer experience.
Skills
Call handling
Client relations
Supply management
Appointment setting
Payment collection
Scheduling and calendar management
Data management
Insurance plan verification
Experience
Long Island Allergy & Asthma
Receptionist
11/2022 – 11/2023
Sound Vision Care Medford, NY
Receptionist Administrator
07/2020 - 09/2022
Greeted and registered patients, ensuring a friendly and professional first point of contact.
Scheduled and confirmed patient appointments, optimizing the office calendar for efficiency.
Managed multi-line phone system, directing calls and handling inquiries.
Maintained accurate patient records and updated information in the electronic system.
Verified insurance details and processed necessary documentation for patient visits.
Contacted other medical offices to request medical referrals for patients visits.
Coordinated patient flow by liaising with medical staff, minimizing wait times.
Handling collecting copays at time of appointment.
Ensured the reception area was clean, organized, and welcoming for patients and visitors.
Assisted with administrative tasks such as filing, faxing and keeping inventory of office supplies.
Addressed and resolved patient concerns and complaints with professionalism and empathy.
Handled diverse needs for clients in-person, by phone or through email.
Maintained office supply inventory and placed orders to meet demand.
Coordinated appointment calendar and balanced schedules to promote optimal productivity.
Obtained and processed payments from clients for products and services.
Performed data entry and other administrative tasks to support departments.
Answered incoming phone calls, routing to appropriate parties throughout office.
Tracked and coordinated preventive maintenance and pressing repairs with outside vendors.
Managed daily operations within medical office by supporting continuous delivery of excellent services and care.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Demonstrated consistent operational excellence to maintain stellar office reputation.
Drove client retention and increased revenue by driving effective customer relationship management protocols.
Chris & Radhika Arzbeger Melville, NY
Private Nanny
02/2019 - 04/2020
Created nurturing, safe environments to promote emotional, social and intellectual growth.
Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
Posted parents' contact information and first responder phone numbers in case of emergency situations.
Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
Followed routines to foster stability and structure in children's lives during parental absences.
Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Documented and communicated daily reports outlining each child's daily activities.
Facilitated safe, caring and warm environment for children to stimulate development.
Met with parents to reflect on and plan for children's activities and development.
Helped children discover enrichment activities to inspire imagination and creativity.
Koehn Family Chicago, IL
Private Nanny
03/2018 - 06/2018
Created nurturing, safe environments to promote emotional, social and intellectual growth.
Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
Followed routines to foster stability and structure in children's lives during parental absences.
Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Documented and communicated daily reports outlining each child's daily activities.
Dupage Medical Group Chicago, IL
Receptionist Administrator
06/2015 - 07/2017
Handled diverse needs for clients in-person, by phone or through email.
Maintained office supply inventory and placed orders to meet demand.
Coordinated appointment calendar and balanced schedules to promote optimal productivity.
Received parcels, routed mail and opened packages for staff.
Obtained and processed payments from clients for products and services.
Performed data entry and other administrative tasks to support departments.
Answered incoming phone calls, routing to appropriate parties throughout office.
Welcomed visitors and customers by greeting and answering or directing inquiries.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Drove client retention and increased revenue by driving effective customer relationship management protocols.
Demonstrated consistent operational excellence to maintain stellar office reputation.
Hancock Spine & Rehab Wichita, KS
Medical Office Assistant
01/2010 - 03/2011
Registered patients and scheduled appointments.
Assisted with referrals and prepared medical records for patients.
Maintained confidentiality of records relating to clients' treatment
Scheduled appointments for patients via phone and in person.
Collected information, verified insurance and collected co-payments for patients as part of check-in process.
Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
Received and screened telephone calls and visitors by determining or addressing needs.
Completed and safeguarded medical records, securing patient information to maintain confidentiality.
Collected co-pays and insurance data, applying full and proper payment to patient accounts.
Attended training programs and seminars to continue level of competency.
Vrana Chiropractic & Acupuncture Wichita, KS
Medical Office Assistant
01/2009 - 12/2010
Registered patients and scheduled appointments.
Assisted with referrals and prepared medical records for patients.
Maintained confidentiality of records relating to clients' treatment
Scheduled appointments for patients via phone and in person.
Collected information, verified insurance and collected co-payments for patients as part of check-in process.
Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Maintained smooth flow of examinations to keep appointments on schedule.
Received and screened telephone calls and visitors by determining or addressing needs.
Completed and safeguarded medical records, securing patient information to maintain confidentiality.
Collected co-pays and insurance data, applying full and proper payment to patient accounts.
Education and Training
Everest College Seattle, WA
Certified Dental Assistant in Certified Dental Assistant
01/2011
Marysville Pilchuck Marysville, WA
High School Diploma
07/2008
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