Customer Service Representative
Resume:
Carlotta Gomez
Customer Service Representative
Orlando, FL 32839
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Pharmacy Technician
AllianceRx Walgreens Pharmacy-Orlando, FL
December 2021 to Present
Provide technical support to patients who access their accounts via Walgreens website or mobile app. Address all patient related questions and concerns pertaining to their prescription orders that are for pickup or delivery as well as process 3rd party authorizations. Customer Service Representative
Aston Carter/Lifeworks-Orlando, FL
August 2021 to November 2021
Maintains member satisfaction by anticipating needs and consistently offering expert support. Answers inbound calls each day by handling various concerns and or issues regarding health care plans Protects customer and company information with strict use of established policies and HIPAA procedures. Telecom Operator
Johns Hopkins Hospital-Baltimore, MD
October 2018 to May 2020
Baltimore, MD
October 2018 to May 2020
Managed multiple incoming and outgoing calls for medical staff in various departments as well as off campus locations.
Responsible for paging doctors via email regarding patient related emergencies. Provided patience and empathy when dealing with varies degrees of patient related issues and emergencies
Customer Support
PC Problem Repair-Baltimore, MD
November 2014 to December 2016
• Properly categorized escalations according to their priority level and forwarded tickets to the technician. Handled incoming and outbound calls regarding customer questions and concerns. Fresh Foods Department Clerk
Harris Teeter-Baltimore, MD
January 2012 to August 2014
Provided accurate information regarding food preparation and storage within the fresh foods department.Prepared foods specific to customers request and consistently delivered quality customer service
Receptionist
Maryland Beauty Academy-Essex, MD
January 2009 to October 2011
• Greeted clients, answered multiple phones lines, and maintained service logs of transactions. Managed payments for services rendered and addressed all client questions and concerns Operations Specialist III
Symcor-Glen Burnie, MD
March 2008 to January 2009
• Sorted mail, processed bill payments, and managed checking account information for customers and businesses. Accurately documented account information for various departments within the facility. Records Clerk
Central Booking Intake Facility-Baltimore, MD
February 2007 to March 2008
• Transferred detainee record information from file to computer database. Performed basic office operations to including faxing, copying, and other necessary tasks. Addressed and provided information related to varies types of criminal offenses Education
Associate in Criminal Justice
Kaplan University - Davenport, IA
August 2005 to September 2006
High school or equivalent in Business curriculum
Northern High School - Baltimore, MD
September 1986 to June 1990
Skills
• Customer Service (10+ years)
• Customer Support (10+ years)
• Medical Office Experience
• Highly Proficient December 2019 Speaking clearly, correctly, and concisely. Full results: https:// share.indeedassessments.com/share_assignment/srq0fv3uwggqixbc Call Center Customer Service
• Phone Etiquette (10+ years)
• Receptionist (1 year)
• Microsoft Word (10+ years)
• Typing
• Live Chat
• Microsoft Windows (10+ years)
• Microsoft Access
• Qualified in basic operations of office equipment (6 years)
• Help Desk
• Excel (4 years)
• Highly Proficient December 2019 Applying customer service skills in a call center setting. Full results: https://share.indeedassessments.com/share_assignment/xl2n-8cnp0qor3ws Customer Focus & Orientation
• Proficient in Microsoft Word (5 years)
• Data Entry (10+ years)
• Microsoft Office (10+ years)
• Customer Care (10+ years)
• CSR (10+ years)
• HIPAA (10+ years)
• Accounts receivable
• Clerical Experience (10+ years)
• Communications (7 years) Assessments Verbal Communication (10+ years)
• 40 wpm (7 years)
• Microsoft Outlook (10+ years)
• Computer literacy (10+ years)
• 10 key calculator
• Background in data entry (4 years) (10+ years)
• Receptionist (1 year)
• Microsoft Excel (10+ years)
• Experienced in inbound call centers (4 years) (10+ years)
• Food Preparation
• Communications (10+ years)
• Technical Support (8 years)
• Microsoft Excel (3 years)
• Call Center (10+ years)
• Pharmacy Technician Experience
• Office experience
• Highly Proficient December 2019 Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_assignment/w-kj6x4znibfmenu Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Strong communication skills (7 years)
Certifications and Licenses
Pharmacy Technician License
December 2022 to December 2024
Licensed in the Florida
Additional Information
Highly proficient in attention to detail.
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