Customer Service Data Entry
Resume:
Kristen Collins
Providence, RI
******************@*****.***
PROFESSIONAL PROFILE
My line of work combines over 7 years of Customer Service, technical skills, and organizational ability with dedication. I can manage patient's interactions and adhere to health guidelines with insurance protocols effectively. I have a strong commitment to ensuring patient satisfaction, which drives my motivation to provide exceptional service every day. My ability to navigate complex situations with empathy and precision allows me to exceed in expectations, whether it involves resolving patient concerns or streamlining administrative process.
SUMMARY OF SKILLS
Attention to Detail Problem Solving Team Leadership Phone and Email Etiquette
Documentation and Record keeping Data Entry Staff Training
Regulatory Compliance Appointment Scheduling Direct Care
Performance Management Team Leadership Workflow Optimization
Report Preparation Schedule Coordination Health guidelines
Knowledge of Insurances Point of Sale Software Root cause analysis
Medical Terminology Direct Care
Cumberland Farms December 2023 to April 2025
Guest Service Associate Providence, RI
Prepare coffees and stock condiments.
Demonstrated strong work ethic by consistently completing tasks efficiently and maintaining a clean and organized workspace.
Delivered excellent customer service by addressing issues promptly and ensuring customer satisfaction
Use of the PDA.
Assisted customers in ringing up their orders efficiently, ensuring accurate transactions, and addressing any inquiries to enhance their shopping experience.
Make sure making sure all product is neatly arranged and properly labeled, ensuring a pleasant shopping experience for customers.
Personal Care Assistance January 2020 to December 2023
Caretaker Providence, RI
Caregiver and foster parent to two different individuals.
Focused on personal attention and well-being highlighting the importance of empathy and understanding in a creating and supportive way.
Provided personal care to an individual with Neurosarcoidosis and Hyponatremia.
Planned and scheduled daily activities.
Ensured each person attended all appointments and activities as needed.
Able maintain clear and effective communication with everyone.
Change Healthcare August 2017 to August 2020
Call Center Representative Pawtucket, RI
Provided guidance, training, coaching and mentoring to co-workers
Monthly reviews of monitored calls for quality assurance purposes.
Implemented strategies to improve customer satisfaction levels.
Resolved escalated customer complaints in a timely manner.
Reviewed daily reports on call volume, sales, abandoned calls and other statistics
Facilitated communication between departments to resolve problems.
Obtained current patient information for established and new patients.
Accurately entered and updated patient information in multiple scheduling systems.
Identified payer source and verifies insurance eligibility.
Reviewed scheduling system for needed updated demographics and consent forms.
Provided messages or transfer the call to physicians and nurses.
Protected and observed patient confidentiality per policies and procedure.
Dunkin Donuts July 2012 to August 2017
Cashier Providence, RI
Took customer food, drink orders, and input them into a Point-of-Sale system
Processed sales transactions with various payment methods (cash, credit, debit, gift cards).
Prepared customer beverages and food orders. Delivered completed orders to customers.
Organized the inventory to ensure the store had adequate levels of supplies.
Maintained restaurant cleanliness following all health and safety guidelines.
Target June 2008 to October 2009
Guest Service Attendant Warwick, RI
Created a welcoming experience by greeting every guest in a warm, inviting manner
Answered questions regarding products, promotions and services.
Processed customer returns and exchanges to maintain customer satisfaction.
Assigned schedules and break periods for cashier staff.
Demonstrated a culture of ethical conduct, safety and compliance.
Ensured the checkout lane moved efficiently and all customer needs.
ADDITIONAL EXPERIENCE
Preferable Staffing/Talent Tree January 2007 to May 2009
Temporary Staff Providence, RI
Greysmith Companies/FM Global January 2006 to January 2007
Payroll Specialist Providence, RI
Dept. of Administration January 2004 to January 2005
Desktop Support Tech Providence, RI
TRAINING
American Safety Programs and Training Inc. Providence, RI
Completed Certified Nursing Assistant Program December 2019
ServSafe Warwick, RI Food Protection Manager Certificate May 2024
EDUCATION
Mount Pleasant High School Providence, RI
Obtained High School Diploma June 2002
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