Business Development Customer Service

TONI TURNER

Contact info e-mail: *************@*****.*** Phone: 313-***-****

Career Summary

I am foundationally experienced in customer service and sales for 15 years. I trained in customer retention and resolution, learning to build rapport with clients assessing their needs. I worked closely with body shop departments, performing quality duties to ensure repairs were completed per regulatory standards and provided prompt updates to clients. I independently maintained my workload while working as a Business Development Consultant. I worked with a team to construct a friendly and organized office while managing dealership service appointments and sales showroom calendars.

Experience

Auto, Special Lines, Renters Insurance Sales Agent: Progressive Insurance- Remote February 2023-Present

Handling incoming calls from customers needing assistance with insurance quotes. Effectively switch between quoting applications to provide customers with a streamline experience while shopping for insurance products. Communicate with customers as I proficiently multi task by operating CRM systems, checking company guidelines all while adhering to call standards. I have successfully reached department goals, implementing skills learned during one on one coaching’s. I take part in job workshops to further advance my career within the company and benefit from participating in team competitions and meetings to better create an uplifting work atmosphere for myself and group mates.

Business Development Consultant: JAMES MARTIN CHEVROLET - Detroit, MI

September 2018 to November 2022

Managed office duties such as, answer incoming and make outgoing calls to customers inquiring about purchasing or repairing vehicles. I built rapport with clients progressing to a vehicle sale and maintained a relationship to effectively retain business. Familiarizing myself with daily inventory changes, GM policies and incentives using a CRM and General Motors Global Connect applications, I was able to create marketing ads and sales campaigns. While performing executive assistant duties such as clerical, troubleshooting of office equipment and locating reports for manager overview, I stayed organized and implemented office procedures for better process. I proactively trained office team on new systems and handled any related issues.

Retention Agent: COMCAST - Sterling Heights, MI October 2017 to April 2019

I assisted customers with billing and internet and cable service concerns. Utilizing CSG application to populate customers accounts to better resolve or deescalate matters by troubleshooting equipment, scheduling technician visits and or revising customer accounts. Adhering to high demand scheduling and work requirements, I was able to exceed goals for productivity and sales. I worked on team building and training exercises to promote company morale and sales.

• Make outgoing calls to notify customer of upcoming vehicle maintenance and follow up with sales leads.

Center ConsultantFEDEX Office Print and Ship Center - Birmingham, MI

February 2015 to March 2017

Consult with customers via email, phone and face to face.• Process and produce customer orders and on the spot printing request.• Process incoming and outgoing shipments according to company procedures.

Customer Retention AgentMinacs (OnStar) - Warren, MI

December 2013 to January 2015

in to modify their account.• Retain customers who wish to cancel services.• Adhering to department professional standards while meeting sales goals• Direct customer's complaints and concerns to proper authorities

Key Holder/ Sale AssociateTKB Fashions - Eastpointe, MI

November 2011 to October 2013

Open and Close store• Dress mannequins in latest trends• Keep store floor tidy and backroom stock organized• Carry out excellent service to obtain loyal customers

Education

College Degree in Product Development

Fashion Institute of Design and Merchandising - Los Angeles, CA

2008 to 2011

Skills

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Call Center

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