Forklift Operator Customer Service
Resume:
DEUNDRAY MASON updated resume
DEUNDRAY MASON
Lake Jackson, TX 77566
Phone: 979-***-****
Email: *************@*****.***
Objective:
Seeking a career opportunity that fosters professional growth while prioritizing procedural integrity and safety.
Ability Summary:
● Certified forklift operator (Classes 1, 2, 3, 4, 5)
● Proficient in Microsoft Word and Excel
● Skilled in 10-key operation
● TWIC Card Holder
● Class A CDL
Employment History:
Yard Mule Driver
Excel Maintenance, July 2024 – Present
● Moved containers throughout the plant to ensure efficient workflow.
● Performed quality control on products within containers.
● Conducted daily inspections of the yard mule to maintain safety and operational efficiency.
● Trained new drivers on standard operating procedures and safety guidelines.
● Communicated with other drivers and clerks via radio to coordinate container movement.
● Followed all safety procedures to maintain a secure work environment.
● Assisted truck drivers delivering containers with various tasks to streamline operations. Forklift Operator/Warehouse Worker
TDCJ Commissary, Huntsville, TX, April 2023 – October 2023
● Efficiently picked and organized customer orders, enhancing shipment accuracy by 20% through streamlined processes.
● Safely operated forklift equipment, adhering to strict safety procedures and ensuring a secure work environment.
● Managed shipping and receiving processes, resulting in a 15% improvement in delivery times.
● Maintained inventory accuracy through diligent monitoring and record-keeping, reducing discrepancies by 25%.
● Collaborated with team members to achieve production goals, contributing to a 10% increase in overall workflow efficiency.
Customer Service Clerk/Car Attendant
Avis Budget Group, The Colony, TX, November 2019 – March 2021
● Ensured a safe and sanitary environment through routine cleaning duties, maintaining customer satisfaction ratings above 95%.
● Effectively fueled vehicles to maintain optimal performance and safety standards, reducing maintenance incidents by 15%.
● Delivered exceptional customer service, resolving inquiries and issues promptly, resulting in a 20% increase in customer retention.
● Conducted thorough vehicle inspections, identifying maintenance needs early, and reducing downtime by 30%.
● Managed inventory by monitoring stock levels, implementing inventory control measures, and reducing stockouts by 20%.
Delivery Man/Warehouse Worker
National Wholesale Supply, Dallas, TX, June 2015 – October 2019
● Ensured safe driving practices, obeying traffic laws, and optimizing delivery routes, resulting in a 15% reduction in fuel consumption.
● Expertly packed and loaded items, reducing damage during transportation by 25%.
● Provided exceptional customer service, resolving inquiries and concerns promptly, leading to a 20% increase in customer satisfaction ratings.
● Operated forklift equipment with precision, ensuring adherence to safety protocols and minimizing accidents.
● Managed inventory by accurately tracking and organizing stock levels, reducing inventory discrepancies by 20%.
Tower Hand
SCT Communications, Plano, TX, May 2012 – May 2015
● Installed antennas on various structures, ensuring reliable communication for clients.
● Operated equipment safely and efficiently, maximizing productivity and meeting project deadlines consistently.
● Conducted safety checks to ensure compliance with industry standards, maintaining a zero-accident record.
● Performed maintenance and repair tasks, ensuring optimal performance and reliability of communication systems.
Education History:
● Electronics, Vocational School Certificate, ATI, Dallas, TX
● General Studies (2 Years), University of North Texas, Denton, TX
● High School Diploma, The Colony High School, The Colony, TX Occupational Licenses, Certificates, and Training:
● Forklift Operator Certification (October 2023), Overton
● Class A CDL from Alvin Community College
● TWIC Card Holder
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