Administrative Officer Customer Service

*, ******** ******, *** ******* STREET, SURULERE, LAGOS/ 081********

******************@*****.***

PROFESSIONAL SUMMARY

An ambitious and dedicated management personnel with strong practical and technical skill range of experience, with a goal to offer professional services in an organization that offer opportunity for career and personal development and to gain suitable employment in an environment where my underlisted competence and core value can be put to bear.

PERSONAL DETAILS

Date of Birth: 17- 07- 1997

State of Origin: Lagos State.

Marital Status: Married .

WORK EXPERIENCE

Access Bank PLC

14/15 Alaba Oniru Street, VI, Lagos. Treasury

Operation Analyst

Manage RTGS transactions (Inter-Bank Transfer).

Transaction Reconciliation.

Managing Process-Maker.

Managing Flex Cube.

Management of Info-Pool.

Managing Swift Transaction.

FairMoney Microfinance Bank

74, Oduduwa Crescent GRA, Ikeja, Lagos.

July 2022- Dec 2024

Customer service officer. Jan 2022 - June 2022

Convincing customer to send KYC.

Acknowledge and resolving customer complaints.

Keeping record of customer interaction, transaction comment and complain National Youth Service Corps

Obalufon Grammar School, Sepeteri, Oyo State.

Monitor pupils’ academic performance.

Impact knowledge on the pupils as mandated by the scheme of work.

Making available more time for slow learners.

Making lesson notes in line with the scheme of work. AIICO Pension

Ikeja, Lagos.

Admin Officer Feb 2017 - March 2018

Managed the affairs of the company.

Assisted in keeping pensioners’ files.

Analyzing and survey report of the staff and the pensioners.

Strategizing effective sustainable growth of the organization PROFESSIONAL QUALIFICATION

CIBN: chattered Institute of bankers of Nigeria in view EDUCATION

Crescent University, Abeokuta, Ogun State.

Bachelor’s degree, BSC – Business and Finance October 2024 The Gateway ICT Polytechnic, Sapaade, Ogun State.

Higher National Diploma, HND – Business Administration and Management (Upper Credit). 2018-2020 The Gateway ICT Polytechnic, Sapaade, Ogun State.

National Diploma, ND – Business Administration and Management (Lower Credit). 2015-2017 AREA OF EXPERTISE / QUALITY

• Knowledgeable about process maker

• Working knowledge of flex cube

• Working knowledge of TMXL

• Transaction Reconciliation

• Working on MT102 Portal

• Info pool

• Urgent, Smart working and well-coordinated • Pays attention to details and is highly organized.

• Excellent communication and interpersonal skills. HOBBIES

Outside of work, I love travelling, reading and cooking. REFERENCE

Available on request.

Contact this candidate