Customer Service Patient Intake

Michelle Redding

Date of birth: **/**/**** Nationality: American

Address: *** **** **, ******* ***** Phone number: 678-***-**** Email address: ************@*****.***

Profile

Optician with extensive experience in delivering personalized eye care services. Successfully implemented a streamlined patient intake process, reducing wait times by 20% and significantly enhancing patient satisfaction. Additionally, trained a team of optical assistants, which improved customer service skills and led to a 30% increase in repeat clientele. Proficient in vision testing and corrective lens fitting, offering exceptional care that fosters lasting relationships and drives practice growth. Experienced Optician with a passion for providing top-notch vision care. Skilled in vision testing, corrective lens fitting, and patient intake process optimization. Proven track record in developing referral programs and implementing optical fitting techniques. Outside of work, I enjoy exploring new destinations, reading, photography, music, and staying active through various sports. Seeking a fulfilling role as an Optician to continue making a positive impact on patients' lives.

Work Experience

04/2024 – present

Canton, United States Pearle Vision

Provided comprehensive eye care services, including vision testing and fitting of corrective lenses, ensuring each patient received tailored recommendations based on their unique needs.

Implemented a streamlined patient intake process, which reduced wait times by 20% and improved overall patient satisfaction scores. Trained and supervised a team of three optical assistants, helping to enhance their skills in customer service and optical fitting techniques, resulting in a 30% increase in repeat clientele.

Developed a referral program with local primary care physicians, which led to a 25% increase in new patient appointments over six months. Optometric technician

12/2017 – 09/2023

Kennesaw, United States MyEyeDR

As the lab manager I was responsible for the edging of lenses. Placing orders through various labs. Checking any incoming orders to make sure that they were made correctly. As an Optician my responsibility was to help patients select frame and lenses that would work well for their lifestyle and work needs. Optician/ Lab Manager

Skills

Vision Testing

Professional

Corrective Lens Fitting

Professional

Optical Fitting Techniques

Professional

Patient Intake Process

Optimization

Professional

Referral Program

Development

Professional

Optical dispensing

Professional

Lens fitting

Professional

Customer service

Professional

Skills

Frame styling

Professional Professional

Professional

Optometric technician

Professional Professional

Strengths

Customer Service Orientation Leadership Problem-Solving Adaptability Team Development Detail-oriented Strong interpersonal skills Proficient in technology Excellent communication abilities Knowledgeable in eye care Efficient multitasker

Hobbies

Kayaking, Hiking,

traveling,

refurbishing old

furniture

Getting lost in a

good book

Capturing moments

Feeling the music Every kind of sport

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