Customer Service Representative
Resume:
A/C
Angela
Clark
OBJECTIVE
Personable and dedicated Customer Service Representative with extensive experience in healthcare industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-orientated with demonstrated passion for building relationships, cultivating partnerships and growing businessess.
ADDRESS
5016 Lake Morris Rd
Walkertown, NC 27051
United States
PHONE
********@******.****.***
WEBSITE
[Your website]
EDUCATION
Forsyth Technical Community College, Winston – Salem, NC
Associate Degree in Information Systems – May 2004
North Carolina Central University, Durham, NC
Bachelor's Degree in Criminal Justice – December 2021
EXPERIENCE
MERCHANDISER
2023-2025 CROSSMARK WINSTON-SALEM, NC
Work with your favorite nationally recognized brands.
Build professional relationships with Store Management and Associates.
Reset and stock sections of the store according to the plan-o-gram.
Reporting service visits including uploading photos through a mobile application.
CUSTOMER SERVICE REP
2016- 2023 ALORICA Winston- Salem, NC
De-escalated problematic customer concerns, maintaining calm, friendly demeanor
Educate customer on special pricing opportunities and company offerings
Documented conversations with customers to track requests, problems and solutions
Uphold strict quality control policies and procedures during customer interactions
DENIALS SPECIALISTS
2004- 2016 WAKE FOREST BAPTIST HEALTH Winston- Salem, NC
Called insurance companies to ascertain pertinent information regarding policies, coverage and payment benefits for patients
Complied with confidentiality regulations for customer information
Checked the coding, catching errors and making revisions
Modified, updated, and processed existing policies and claims to reflect changes in beneficiary, amount of coverage and type of insurance
Corresponded with insurance companies and agents to obtain or relay information on account status changes
SKILLS
Inbound and Outbound Calling
Adaptive team player
Clerical Support
Epic System
Training and Development
Account Follow-up and Billing Codes
Data Entry
Claim Review and Insurance Collections
Hospital and Physician Claims expertise
Knowledgeable in Epic Hospital System
Problem-solving abilities
Customer Relations
Courteous demeanor
REFERENCES
[Available upon request.]
Contact this candidate