Patient Care Representative

Jacinda Grady

Houston, TX

434-***-****

*******@*****.***

Professional Summary

Motivated and detail-oriented individual seeking an entry-level Patient Access Representative position. Skilled in customer service, data entry, and multitasking in high-pressure environments. Committed to providing exceptional support to patients and healthcare teams while learning and growing in the medical field.

Skills

- Customer Service & Communication

- Appointment Scheduling

- Data Entry & Filing

- Insurance Verification (basic understanding)

- HIPAA Compliance (introductory knowledge)

- Electronic Medical Records (EMR) – basic familiarity

- Conflict Resolution

- Multitasking & Time Management

- Bilingual (if applicable)

Work Experience

Front Desk Receptionist

ABC Office Solutions — Houston, TX

June 2022 – May 2023

- Managed multi-line phone system and scheduled appointments for clients

- Greeted and checked in guests, ensuring a professional and welcoming environment

- Handled data entry, document filing, and basic billing support

- Provided accurate and timely information to clients and staff

Customer Service Associate

Retail Plus — Katy, TX

March 2020 – April 2022

- Assisted customers with purchases, returns, and product inquiries

- Handled transactions, balanced cash drawer, and processed credit card payments

- Maintained a clean and organized front-end and ensured customer satisfaction

Education

High School Diploma

Charlottesville High School — Charlottesville, VA

Graduated: May 2019

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