Customer Service Data Entry

LaTonia Hunter

Cell: 281-***-****

Houston, Texas

Email: *************@*****.***

Summary

Extremely organized and disciplined Administrative Associate with strong years’ and extensive experience in Customer Service and Office Administrative.

A sensible individual who is known for working collaboratively with all levels of office staff.

Education

•Bossier High School, Bossier Louisiana

High School Diploma

•Ayers Career College, Shreveport Louisiana

Computer Office Technology Diploma

Skills & Competencies

•Proficiency in Customer Service and Document Control, Data Entry, SAP, Microsoft Word, Excel, Access, PowerPoint, Adobe10 CashPro, Local Order Entry, SharePoint People Safe, Verint, Finesse Jabber, TSYS, Innovis, One phone systems, Propat, AssistEdge Workforce, Vixxo, Advanced ProWatch, Ariba MyBuy & ConCur, Great Plains, Kronos, ERT and ERP Systems,

•Billing Specialist/Accounts Payable/Receivables/Collections

•10-Key by touch and Data Entry.

•Dispatch and Customer Service

•Knowledge of filing systems: Manual and Electronic

•Office equipment skilled with photocopiers and scanners etc.

Employment History

Customer Service Representative

TD Bank Retail Card Services 11/2024-5/2025 (Temp)

•Assist incoming calls from Customers regarding their retail credit card accounts, make payments and completion of business processess and procedures.

•Ensures necessary due diligence to support the accuracy of all Customer transactions and activities.

•Proficient knowledge and compliance with Bank Code of Conduct.

Customer Service Representative

ACS Commercials Services 05/2024-8/2024

•Responds to telephone, written and other inquiries regarding CC account balances, interest rates, charges, statement requests and other issues. Maintains updated Customer account information

• Process incoming credit card orders and purchases, along with phone & email work orders in SAP, ERP & ADS systems and submit through several Service Channels according to the company's request in order to dispatch a techician.

•Live dispatch as Technicians call to check in/out. Process detailed summaries of requested work orders to be invoiced by accounting. Data Entry in SAP and 10 key by touch.

Tax Analyst Assistant/Billing Clerk

LyondellBasell LLC 07/2023-2/2024 (Temp)

• Performs a variety of Customer services activities for CCUL credit customers.

•Maintains updated Customer account information.

•Send certified mail, packages with FedEx and UPS that will need to go out for delivery and being delivered.

•Deposit checks and make Corp tax payments through JP Morgan & BofA and update excel spreadsheet. Data Entry and Order supplies.

•Arrange hotel reservations and meetings for Management and Corporate Tax Attendees.

•Filing, distribute mail and maintain the break area.

Administrative Assistant/Invoicing & Settlement

PepsiCo Bottling Co. 08/2018 -03/2023

•Process daily invoices, credit card process and work orders thru ERP systems from local customers and grocery store chains and updated NetSuite to optimize sales and inventory in ERT.

•Meet and greet all customers and vendors that come for will call ect, along with FedEx and UPS packages that will need to go out for delivery and being delivered.

•Assist with scheduling new hires for interviews and orientation. Process new, activate and deactivate entrance badges. Process paper and deposit checks and daily routes through CashPro and confirm bank deposits. Purchase and order all supplies and uniforms ect.. along with paying all location bills. Reconcile PCard purchases and record on MyPay Excel tracker.

•Open and prepare the front office and conference area and log out of inventory control daily.

•Answer multiple phone lines and direct them to the appropriate department and Data Entry.

•Process donation requests and submit to GM for approval.

Corp Tax & Legal Department and Filling Coordinator

Oceaneering LLC 02/2018-02/2019 (Temp)

•Input confidential tax returns and Board of Directors minutes onto a drive device.

•Deal with both paper and electronic documents in terms of sorting and placement

•Maintain files precisely and professionally

•Created files and Excel spreadsheets for confidential tax information and legal departments archived minutes, Document control.

•Processed retention forms and created spreadsheets for archived and confidential Tax and Legal information for Iron Mountain storage pickups.

Admin Billing Clerk

Snider Fleet 10/2016-11/2017 (Temp)

•Open and prepare the front office and conference area.

•Process daily invoices and work orders from local and OTR drivers.

•Assist with dispatch for roadside assistance service.

•Billing and correspond with customers regarding their accounts, answering multiple phone lines and filing.

•Data entry accuracy to ensure all information is correctly keyed into the system.

•Responded to requests for data retrieval by first verifying the authority of the requester.

Administrative Assistant/Billing Clerk

Coleman Worldwide Moving 06/2013-04/2016

•Open the conference area, make coffee and prepare for weekly sales meetings for Management.

•Process daily invoices and work orders from local and OTR drivers.

•Meet and greet all customers and vendors that come for will call ect, along with FedEx and UPS packages that will need to go out for delivery and being delivered.

•Assisted with scheduling and surveys for 5 consultants in Louisiana and Texas regions, assisted with move coordination.

•Process Military and storage accounts for billing and credit card payments, along with customer service and filing.

Accounting Department

LoneStar Fasteners 07/2007-08/2011

•Retreive previous day shipments and process daily invoices for mailing, along with account management and collections.

•Correspond with expeditors regarding shipments stuck at customs, maintained excellent collection payments on my accounts and created pro forma invoice as needed.

•Accounts Payables, Receivables and credit card payments, along with Customer Service. Data Entry and 10 Key by touch.

Proof Operator

Compass Bank 04/2004-07/2007

•Compute, classify and record numerical data through a coding machine to keep financial records complete for daily transactions of banking. 10 key by touch

Executive Assistant

Louisiana Department of Labor 08/2002-01/2004

•Council and assist personnel with their individual unemployment applications, also assisting as an arbitrator for denied claims.

•Performed job duties which included answering multiple phone lines, processing denied claims, job assistance, filing and customer service.

•Trained all employees and set up Bossier Parish LDOL’s computer system from the manual handwritten process.

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