Customer Service Relationship Management
Resume:
VIOLET NEGRON
CONTACT
************@******.***
Brooklyn, NY 11217
SKILLS
Customer service
Time management
Cash handling
Strong multitasking
Attention to detail
Decision-making
Greeting guests
Payment processing
Relationship management
Table setting
Daily specials memorization
Microsoft office
Office administration
Confidentiality
Fast learner
Multitasking
Problem-solving
Positive attitude
Package handling
Adaptability and flexibility
REFERENCES
References available upon request
PROFESSIONAL SUMMARY
Dynamic and dedicated professional with a proven track record at IHOP, excelling in customer service and cash handling. Skilled in multitasking and relationship management, I thrive in fast-paced environments, ensuring guest satisfaction while maintaining high standards. A fast learner with a positive attitude, I am committed to delivering exceptional service and support.
EXPERIENCE
August 2024 – May 2025
Waitress / Hostess
Ihop, Brooklyn, NY
Demonstrated excellent customer service skills while working in a fast-paced environment.
Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
Managed multiple tasks simultaneously while maintaining high quality standards of service.
Delivered meals to tables quickly while ensuring accuracy of orders placed by customers.
March 2024 - July 2024
Bartender
Moolianos trap kitchen, Brooklyn, NY
Developed strong working relationships with customers and staff.
Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
Kept bar organized and clean during busy hours.
Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
August 2023 - February 2024
Administrative Assistant
B&R Christmas decorators, Brooklyn, NY
Maintained files and filing, keeping sensitive information confidential.
Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
August 2021 – June 2023
Shift Manager
McDonald’s, Brooklyn, NY
Oversee daily operations during assigned shifts.
Supervise and coordinate staff activities.
Manage employee schedules and assign tasks efficiently.
Train and mentor new employees.
Provide direction and feedback to workers during shifts.
Handle employee conflicts and address performance issues.
Address customer complaints and resolve issues promptly.
EDUCATION
June 2023
High School Diploma Park Slope Collegiate, Brooklyn, NY
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