Customer Service Technician

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MICHAEL BANISTER

Belton, SC ***** +1-864-***-**** ***********@*****.*** Willing to relocate anywhere Authorized to work in the US for any employer

Summary

A results-driven professional with over 6 years of diverse experience across customer-facing roles in the HVAC, plumbing, and landscaping industries. Adept at problem-solving, technical communication, and maintaining strong client relationships. Proven ability to explain complex information clearly and ensure customer satisfaction. Seeking to leverage hands-on experience and leadership skills in a customer-focused role that emphasizes quality service and operational excellence.

Skills

●Customer Service Excellence

●Problem Solving & Issue Resolution

●Technical Communication

●Client Relationship Management

●Active Listening

●Written & Verbal Communication

●Adaptability

●Multi-tasking

●Time Management

●Leadership

●Reliability

●Self-Motivated

●Goal-Driven

●Property Maintenance

●Handyman Experience

●Plumbing & HVAC Fundamentals

●Construction Principles

Work Experience

Service Technician Dunaway's Heating and Air - Boiling Springs, SC October 2022 – February 2023

●Provided direct customer service by servicing residential and commercial heating and air conditioning systems.

●Communicated technical information to customers regarding system issues, repairs, and maintenance.

●Repaired, adjusted, or replaced defective HVAC elements, ensuring systems returned to full functionality and customer satisfaction.

●Maintained a safe working environment with proper execution of HVAC guidelines and usage of PPE equipment.

General Laborer Fatboy's Plumbing - Belton, SC July 2021 – February 2022

●Assisted with plumbing installations and repairs, developing a foundational understanding of home systems.

●Operated equipment and followed safety protocols, demonstrating attention to detail and reliability.

●Reviewed blueprints to understand project details, enhancing problem-solving skills in a practical environment.

Crew Leader Gilbert's Landscaping - Pelzer, SC October 2018 – January 2021

●Directly communicated with current and prospective customers regarding services, pricing, and project scope.

●Designed layouts for projects according to client budgets, desires, and available space, ensuring customer expectations were met.

●Provided leadership and mentorship to new employees, sharing knowledge and ensuring quality work.

●Built and installed various outdoor features, demonstrating technical aptitude and customer-focused project execution.

General Laborer TEC Industrial - Hodges, SC March 2017 – January 2018

●Supported tradespeople with various tasks, including plumbing and electrical work, expanding versatile handyman experience.

●Prepared construction sites, ensuring efficient operations and a safe environment.

●Collaborated with the crew to ensure project completion, highlighting teamwork and a strong work ethic.

Education

General Educational Development Birchwood Academy - Columbia, SC July 2012

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