Customer Service Account Management
Resume:
Khadija Hussainy
Auburn, WA *****
******************@*****.***
SUMMARY
Customer-focused banking professional with over 2 years of experience in account management, cash handling, and customer service. Skilled in managing high-volume transactions, opening accounts, and providing clients with tailored financial solutions. Holds a bachelor’s degree in English, leveraging strong communication skills to build trust and enhance customer satisfaction. Dedicated to maintaining accuracy, efficiency, and compliance in all banking operations. EXPERIENCE
Teacher Hawyee Middle School Mazar-e- Sharif, Afghanistan Jan 2010 – Jan 2019
• Taught foundational financial literacy concepts to students, helping them develop basic financial skills and an understanding of banking principles
• Collaborated with staff to integrate banking-related topics into broader educational curricula, fostering a better understanding of financial services among students
• Supported student development by providing personalized guidance, which led to improved academic performance and financial awareness
Teller Kabul Bank Mazar-e- Sharif, Afghanistan Jan 2014 – Jan 2016
• Opened and managed up to 40 business, individual, and joint accounts daily with a double-check system to ensure accuracy
• Consistently exceeded targets for issuing MasterCard and Debit Cards, contributing to a 5-10% increase in branch income annually
• Filled in for co-workers on leave, saving the bank 2% by avoiding temporary staffing costs
• Processed 200 transactions daily with 100% accuracy, including deposits, withdrawals, and currency exchanges
• Consistently met 5% of targets for speed, accuracy, and customer satisfaction, enhancing branch efficiency
EDUCATION
Bank Career Training Program Certificate YWCA BankWork$ Program Seattle, WA Endorsed by the Washington Bankers Association
CNA Renton Technical College Renton, WA
Bachelor’s Degree, English Balkh-University Mazar-e-Sharif, Afghanistan Certification of Education Ministry of Higher Education Balkh, Afghanistan SKILLS
• Multilingual: Fluent in English, Persian, and Dari, enabling effective communication with a diverse range of customers
• Accurate and consistent cash handling skills
• Experienced in identifying customer needs and promoting banking products (e.g., loans, credit/debit cards) to enhance customer satisfaction and branch profitability
• Skilled in processing high-volume cash transactions with a focus on accuracy, security, and efficiency
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