Customer Service

SKILLS

+ Organization skills

+ Time management

+ Telephone skills

+ Data entry

+ Verbal and written

communication

+ Customer/Client relations

+ Appointment scheduling

+ Scheduling appointments

+ Data inputting

+ File management

+ Mail handling

+ Calendar management

+ Information protection

+ Security awareness

+ Technical support

EDUCATION

Innovation Central High School

Grand Rapids, MI + 05/2023

PROFESSIONAL SUMMARY

Dynamic and organized professional with proven customer service

expertise at Optilas Healthcare. Skilled in appointment scheduling and

data entry, excel in enhancing client relations and streamlining

operations. Recognized for resolving customer complaints with

empathy, fostering loyalty, and maintaining a welcoming environment.

Committed to delivering exceptional service and support.

WORK HISTORY

Optilas Healthcare - Receptionist

Kentwood, MI + 02/2024 - 03/2025

+ Greeted incoming visitors and customers professionally and provided

friendly, knowledgeable assistance.

+ Confirmed appointments, communicated with clients, and updated

client records.

+ Answered phone promptly and directed incoming calls to correct

offices.

+ Kept reception area clean and neat to give visitors positive first

impression.

+ Resolved customer problems and complaints.

+ Streamlined front desk operations for increased efficiency by

effectively managing phone calls, emails, and walk-in clients.

+ Responded to inquiries from callers seeking information.

+ Maintained a well-organized reception area with updated materials,

contributing to a welcoming environment for visitors.

+ Answered central telephone system and directed calls accordingly.

+ Supported office efficiency by performing clerical tasks such as data

entry, photocopying, scanning, and faxing documents.

Taco Bell - Customer Service Cashier

Grand Rapids, MI + 04/2020 - 10/2023

+ Maintained a clean and organized workspace, promoting a

welcoming environment for customers.

+ Handled high-pressure situations calmly, maintaining composure

during busy periods or difficult interactions.

+ Actively listened to customers, handled concerns quickly and

escalated major issues to supervisor.

+ Processed customer orders and accurately handled payment

transactions.

+ Resolved customer complaints with professionalism and empathy,

resulting in increased customer loyalty.

+ Met customer service goals and exceeded customer expectations.

+ Resolved customer complaints and maintained clean and tidy

checkout area.

+ Enabled customers to feel welcomed, important, and appreciated by

answering questions about products sold throughout store.

+ Counted money in drawers at beginning and end of each shift.

LANGUAGES

English Spanish

ee

Native or Bilingual Native or Bilingual

Contact this candidate