Human Resource Microsoft Office

CYNTHIA APPLING

*** *. ***** ***** **. Tallahassee, FL 32301

904-***-****

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SUMMARY OF QUALIFICATIONS

Excellent ability to work with, and present to, diverse groups of individuals. Proficient with Microsoft Office, Word, Excel, PowerPoint, and Microsoft Teams. Excellent multitasking skills, proven efficiency, and accuracy while performing promptly. Ability to communicate and deal with the public courteously, tactfully, and effectively. Proven assertive and quality leadership skills, ability to supervise, train, and mentor staff. Strong investigative and research skills - Ability to demonstrate flexibility to change. Experienced in human resource processing payroll, and maintaining employee records Strong organization skills, time management skills, and solving problems skills. EMPLOYMENT EXPERIENCE

05/2021 to Current – Serenity Premier Homes – Human Resource Analyst Performs all personnel, payroll, and records data changes, and assures the appropriate input of payroll deduction and benefit codes. • Use system record storage, retrieval, retention, and destruction procedures according to the State of Florida for records storage, retrieval, retention, and destruction. • Provide advertising, recruitment, screening, interviewing, and when applicable testing of applicants, and perform other duties as assigned.

3/2019 to 09/2022 – DEO Adjudication - ESR II-Team Lead Took charge daily in the absence of the immediate supervisor • Handled escalated issues/problems within the unit, covered morning team meetings • Ensured federal standards were maintained timely for first-pay claims disbursements Identified and gathered facts from claimants, employers, and other pertinent or interested parties • Made an adequate quantity of non-monetary determinations in compliance with performance standards • Issued written and unbiased decisions relating to the changeability of employer tax accounts for benefit payments. Reviewed quarterly and annual reviews with staff members for quality purposes.

3/2008 to 3/2019 – DEO Adjudication – Employment Security Rep II Ability to conduct fact-finding research to and adjudicate claims per rules, policy, and procedure• Maintained federal standards by making timely determinations on first payments claims• Use sound judgment applying the law while serving to protect the Reemployment Assistance Program Trust Fund from erroneous disbursements• Identify and gather facts from claimants, employers, and other pertinent or interested parties relating to potential issues and the chargeability of employer accounts for benefit payments on claims. • Made quantity decisions of non-monetary claims • Reviewed and handling claims associated with number series on reject list • Provide testimony for appeals hearing • Investigate potential fraud cases to determine their validity. CYNTHIA APPLING

501 S. Blair Stone Rd. Tallahassee, FL 32301

904-***-****

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CIT Financial Leasing Services - 9/2007 – 2/2008 - Premier Portfolio Account Manager Handled collection calls on accounts past due 60 days or higher • Initiated intense negotiations with clients to recover accounts in default • Managed valued portfolio accounts and also kept track of accounts payable

(the 2-month gap is due to layoff during the mortgage crash of 2007) 07/2001 - 07/2007 Bank of America – Premier Dept - Premier Relationship Specialist Provided outstanding customer service to a high-volume inbound call center • Opened, closed, and maintained checking and saving accounts, certificates of deposit, and credit cards • Execute transfer of funds to linked accounts for overdraft protection upon request • Assisted Premier Client Managers in providing personal service to high-net-worth clients Increased client relationships by referring prospective premier clients to the Premier Banking Department. • cross-sell products based on customer needs, forwarded investment requests to appropriate departments for maintenance • managed in-store facility, and handled cash in a high-volume banking center EDUCATION

Tallahassee Community College

Associate’s degree – Major in Business Administration Major Emphasis - Business Administration /Marketing OTHER CERTIFICATION AND TRAINING

Advancing Accountability Certificate - Department of Finance Contract Management Certificate – Agency for Workforce Innovation