Customer Service Medical Biller
Resume:
Erica Jaques
Riverside, CA *****
*******.**@*****.***
1. I am an independent motivated, professional business woman with a desire to learn and grow within a growing business. Over the past 10 years my customer service skills have been utilized in many different industries where I have continuously met objectives in a timely and efficient manner, both in the customer service aspect as well as medical billing. Combined with great intrapersonal and working relationship abilities I will bring superior work ethic and proven organizational skills to my future employer. 2. Billing specialties include but are not limited to the following: Ophthalmology, Podiatry, Psychology, Cardiology, Pulmonary, Neurology, OBG/YN and ER.
Authorized to work in the US for any employer
Work Experience
Sales Associate
Macy's-Riverside, CA
September 2024 to Present
• Complete transactions
• Assist customers
• Stocking
• Product knowledge
Store Associate
Speedway Gas Station-Corona, CA
June 2024 to July 2024
• Complete transactions
• Assist customers
• Prepare food
• Merchandising
• Stocking
• Cleaning
Medical Biller
Medsmart-Corona, CA
July 2023 to December 2023
Submit clean claims for Medical Specialist
Verify eligibility
Insurance/Patient Collections
Data entry
Data research
CSR - Customer Service Representative
SG Homecare Inc.-Remote
February 2022 to September 2022
• Inbound patient calls
• Place orders
• Call patients to schedule deliveries
• Obtain authorizations
• Verify insurance
• Schedule returns and exchanges
• Handled emails, inbound calls, and outbound calls
• Interacted with customers through live chat
• Assisted customers with questions
• Managed customer accounts
Medical Biller
High Desert Orthopedics-Apple Valley, CA
October 2021 to January 2022
• Answer phones
• Collect payments
• Correct and re-bill denied claims
• Work aging reports
• Manage all correspondence
Medical Biller
The Gastro Group, INC-Victorville, CA
June 2021 to October 2021
• Answer calls from patients
• Post payments
• Work again report
• Complete weekly hospital billing
• Verify patient eligibility
• Use of various hospital portals to confirm DOS
• Managed medical records request
Medical Biller
ABS-Hesperia, CA
October 2019 to March 2020
• Input patient information
• Insurance verification
• Bill hospital clai.s for OB/GYN Dr.
Medical Biller
High Desert Medical Billing-Apple Valley, CA
March 2019 to November 2019
• Prepare and send clean claims.
• Answer patient and staff questions
• Respond to emails, correspondence and call's
• Aging on all claims with a balance
• Research and appeal overpayment request and denials.
• Verify eligibility
• Pick up billing from clients
• Apply payments
Medical Billing Specialist
Vituity dba Med America-Ontario, CA
June 2018 to March 2019
In depth eligibility verification.
Research denials, change CPT or ICD-10 codes as advised by coding. Currently work with emergency hospital professional billing.
Medical Biller
Accumedic Billing-Hesperia, CA
December 2012 to May 2018
• Prepare and submit clean claims to various insurance companies either electronically or by paper.
• Answer questions from patients, Doctors and contracted clients
• Prepare, review and send patient statements.
• Maintain strict confidentiality and adhere to HIPAA guidelines/regulations.
• Follow up on unpaid claims within standard billing cycle timeframe.
• Apply insurance payments.
• Aging on all accounts.
• Identify and bill tertiary insurances.
• Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
• Prepare and send monthly reports and invoices to clients. Education
Cru Institute of Barbering and Cosmetology in Garden Grove - Garden Grove, CA November 2009 to April 2011
High School diploma
Norco High School - Norco, CA
2000
Skills
• RECEPTIONIST (2 years)
• CUSTOMER SERVICE (10+ years)
• RETAIL SALES (2 years)
• CUSTOMER SERVICE TRAINING (Less than 1 year)
• EXCEL (10+ years)
• Medical Billing (7 years)
• Medical Insurance (7 years)
• DME (2 years)
• ICD-10
• Order Entry
• Classroom Experience
• EMR Systems
• Accounts Receivable
• HIPAA
• Medical Records
• Hair Styling
• Epic
• Accounting
• Payroll
• Human Resources
• Insurance Verification
• PeopleSoft
• Medical Terminology
• ICD-9
• Medical Office Experience
• Data Entry
• Microsoft Office
• Ophthalmology Experience
• Typing
• Medicare
• Writing skills
• Conflict management
• B2B
• Accounts receivable
• Customer service
• Computer skills
• Account reconciliation
• Communication skills
• Office experience
• Typing
• Clerical experience
• Order entry
• EDI
• ICD-10
• Cash handling
• Medical records
• Medical terminology
• Epic
• PeopleSoft
• Front desk
• Account management
• HIPAA
• EMR systems
• Cash register
• Ophthalmology
• Research
• Human resources
• Documentation review
• Cold calling
• Restaurant experience
• Accounting
• Medical office experience
• ICD coding
• Microsoft Outlook
Certifications and Licenses
Cosmetologist
Driver's License
Additional Information
Skills:
I am proficient in Microsoft office, Excel, eclinicles, Epic/Memorial Care, Avanta and PeopleSoft. I also have advanced customer service training in former positions as well as in a classroom setting. I also have a food handler card.
Contact this candidate