Customer Service Front End

Athena Allen

Cell: 801-***-****

Objective

To become a valuable asset to your company and provide your customers everything they need and want before they leave and ensure they have a positive experience.

Work history

Campusbookrentals.com CS Trainer/Chargeback specialist/BBB liaison August 2010- May 2014

●Keeping productive and energetic at all times.

●Coaching and training other Representatives in proper procedures and policies.

●Effectively manage emails and email systems

●Upholding and exceeding customer service expectations through any communication.

●Training current employees and new hires on company procedures and systems.

●Successfully managing and investigating fiscal charge-backs placed by customers.

●Managing Better Business Bureau complaints, responding, cataloging, and up-training.

Domino’s Pizza Assistant Manager August 2008-March 2009

●Keeping a Positive and energetic environment under all circumstances

●Counting and administrating inventory to be within goal.

●Maintaining proper and even accounting

●Training and coaching employees.

●Hiring and disciplinary actions fitting with company policies and procedures.

Publix Supermarkets Customer service/Accounting Aug 2007-Feb 2008

● Providing the best Customer service possible.

● Answering phones and transferring them to the customers desired location.

● Maintaining even and positive accounting for entire store.

● Efficiently running the front end in superior Service and cleanliness.

Wal- Mart Customer Service manager May 2006- Aug 2007

● Efficiently running front end to company standards

● Maintaining tills throughout store

● In a professional manner handle all customer complaints and concerns

● Training and coaching new employees

● Professionally interviewing future employees

Education

Received GED with grade equivalent to a 3.4 GPA in Murfreesboro TN.

Some College, 4 Semesters at WEber State University for a Computer Science Major

Contact this candidate