Quality Assurance Project Management

GREGORY VALDEZ

Fresno, CA ***** 559-***-**** *******.******@***.*** LinkedIn URL

BUSINESS ADMINISTRATION PROFESSIONAL

Business Process Analysis Financial Operations Support Stakeholder Relationship Management MBA graduate with versatile experience spanning quality assurance (QA), business operations, and project management, offering a unique blend of technical knowledge and business acumen. Experienced in analyzing core requirements, developing systematic testing protocols, and delivering insights to bridge technical implementation with business objectives. Excels in managing financial operations through small business ownership, coordinating cross-functional resources to meet defined targets, and documenting processes to ensure compliance with organizational standards and customer expectations. AREAS OF EXPERTISE

Business Requirements Analysis Decision-making Support Quality Assurance Protocols Financial Planning & Analysis (FP&A) Performance Metrics Tracking Project Lifecycle Coordination Risk Assessment & Mitigation

Operational Efficiency Analysis Budget Management & Forecasting Customer Satisfaction Measurement KEY TECHNICAL SKILLS

Platforms (macOS, Windows, Linux, iOS, Android) Browsers (Chrome, Safari, Firefox, Edge, Opera) Web Testing

(Chrome DevTools) Mobile Testing (Android Studio, Xcode, ADB, UNIX, BrowserStack) Test Management (Jira, TestRail) API Testing (REST API, Postman, Charles Proxy) Database (MySQL) REPRESENTATIVE ACHIEVEMENT HIGHLIGHTS

Strategic Client Acquisition

& Marketing Campaigns

Expanded the client base by executing multi-channel marketing plans, including social media initiatives, door-to-door engagement, and precision-targeted advertising campaigns. Talent Onboarding &

Compliance Processes

Coordinated end-to-end onboarding workflows, managing background checks and employment verification to ensure swift and compliant candidate placements. Team Leadership &

Employee Wellness Focus

Guided a 10-member service team with a strong emphasis on employee health, well- being, and career growth, cultivating a supportive and high-performing work culture. Project Management in

Construction

Met management's performance benchmarks by leading intricate construction projects, including rebuilds, remediation, and demolitions, from start to finish. PROFESSIONAL EXPERIENCE

Reely Project 2024

SOFTWARE QA ENGINEER

Capitalized on a unique blend of technical, analytical, and managerial skills to develop and execute test cases in TestRail, in strict alignment with business requirements and technical specifications. SELECT ACCOMPLISHMENTS

Delivered and maintained optimal user experience by performing thorough browser compatibility testing across Chrome, Safari, Firefox, and Edge platforms.

Identified root causes of connectivity issues by utilizing Chrome DevTools for network error investigation and resolution.

Reported testing findings and provided updates on bug resolution progress by contributing to weekly Scrum meetings.

Executed advanced testing methodologies, including functional, user interface, smoke, and regression testing across mobile and web platforms.

Identified and documented issues in Jira, and monitored the status of defects throughout the resolution lifecycle. GREGORY VALDEZ Page 2 of 2 559-***-****

Lennar Homes, Visalia, CA 2023 – Present

CUSTOMER CARE REPRESENTATIVE

Ensure high-standard workmanship by managing homeowner warranty cases, from initial claim review through repair scheduling and quality assurance oversight. Process EPO invoices and billing documentation in liaison with the trades management team. SELECT ACCOMPLISHMENTS

Applied excellent leadership and people management capabilities to supervise repair crews, ensuring all work meet established quality standards and obtain customer acceptance confirmation before project closure.

Consistently achieved management-established performance quotas while directing complex rebuild, remediation, and demolition construction projects from inception to completion.

Conducted in-depth quality control inspections at construction sites and collaborated closely with management and construction teams on compliance issues.

Showcased newly constructed home developments by coordinating viewing appointments for prospective buyers. Valdez Cleaning Solutions – Hanford, CA 2018 – Present OWNER, OPERATOR

Leverage comprehensive financial acuity to manage company finances, including budget planning, expense tracking, and profit analysis, ensuring sustainable business growth. Foster and nurture long-term client relationships through personalized service delivery, leading to notable improvement in customer satisfaction, retention rates, and referral generation. SELECT ACCOMPLISHMENTS

Expedited optimize service delivery and minimized scheduling conflicts by administering appointment scheduling systems, including client communication protocols, timely reminder notifications, and rescheduling processes.

Expanded client base through development and execution of robust marketing strategies, like social media campaigns, door-to-door outreach, and targeted advertising.

Guaranteed value alignment with customer needs and expectations by developing competitive pricing structures and providing customized service quotes.

Strengthened business relationships by executing a client loyalty program, offering discounts to repeat customers. Hire Up Staffing – Visalia, CA 2022

RECRUITING MANAGER

Directed full recruitment lifecycle, including case administration, resume evaluation, candidate interviews, and skill assessment administration. Utilized key channels such as job boards, social media, and networking events to attract high-quality candidates. SELECT ACCOMPLISHMENTS

Conducted thorough employment reference verification and coordinated workers' compensation insurance code requests, with a focus on ensuring complete compliance with regulatory requirements and risk management protocols.

Headed onboarding procedures, including background checks and employment verification for successful placements.

Enhanced placement opportunities and success rates by assisting candidates with professional resume development. U.S. Army – Fort Riley, KS 2016 – 2018

TANK SYSTEM MAINTAINER

Evaluated team member performance, providing direction and mentorship to promote professional growth and skill development. Enforced proper weapons and equipment usage, operation, and maintenance protocols across team assignments. SELECT ACCOMPLISHMENTS

Prioritized personnel health, wellbeing, and professional development while supervising a 10-member service team.

Guaranteed continuous operational readiness and mission capability by maintaining combat-ready tank systems.

Earned prestigious Iron Soldier Award and Leadership Award for showcasing optimal performance consistently. EDUCATION

Business Administration DEVRY UNIVERSITY Jul 2023 Business Technical Management DEVRY UNIVERSITY Sep 2020 Associates Degree, Criminal Justice SAN JUAQUIN VALLEY COLLEGE Sep 2016

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