Customer Service Food Safety
Resume:
Rob Rayo
San Francisco, CA, US
*******@*******.***
Summary:
Dedicated Personal Shopper and Driver, delivering friendly and customer-centric support throughout the shopping, purchasing, and safe delivery processes. Achieves deadlines and quality objectives for accuracy and timeliness consistently. Provides excellent customer service to fulfill order specifications and exceeds service expectations. Possesses excellent communication and time management skills and has a clean driving record. Skills:
Route Planning, Defensive Driving, Vehicle Upkeep, Customer Service, Adaptability, Communication Skills, Mobile App Proficiency, Problem-Solving, Time Management, Food Safety Awareness, Strong Work Ethic Professional Experience:
Instacart and Door Dash Apr 2020 - Current
Personal Shopper/Delivery Driver
Maintain the cleanliness mechanical operation of vehicle, fluid levels, tire pressure, oil changes, etc.
Practice time management to ensure on-time deliveries, especially when managing multiple orders.
Ensure food safety standards are met during transportation, including maintaining food temperatures and handling perishable goods appropriately.
Responsible for managing delivery logs, tracking orders, and using GPS navigation systems.
Prioritize safety, both on the road and while handling food, is a key responsibility.
Manage unexpected situations, such as traffic delays or incorrect orders, and need to be able to problem- solve efficiently.
Accurately pick and pack groceries and household items based on customer orders. Ensure that all items are selected according to the specified quantities and quality standards.
Communicate effectively with customers to clarify order details, provide updates on delivery status, and address any questions or concerns.
Develop a thorough understanding of the store layout and product offerings to efficiently locate items. Stay informed about promotions, sales, and seasonal products to provide customers with relevant information.
Inspect items for freshness and quality before packing. Replace any damaged or expired products with suitable alternatives, ensuring customer satisfaction.
Use Instacart’s mobile app and other technology tools to receive orders, track progress, and communicate with customers. Stay updated on app features and troubleshooting methods to enhance efficiency.
Adhere to safety protocols and guidelines while handling products. Maintain cleanliness and organization in the work areas and vehicles.
Assist in monitoring stock levels and report any shortages or discrepancies to store management.
Work collaboratively with fellow shoppers and store staff to ensure smooth operations.
Share insights and best practices to improve overall efficiency and customer service.
Address any issues that arise during the shopping or delivery process, such as item substitutions or delivery delays.
Use critical thinking skills to find effective solutions that satisfy customer needs.
Actively seek and respond to customer feedback to improve service quality. Encourage customers to leave reviews and ratings to enhance the overall shopping experience. Rob Rayo
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Engage in physical activities such as lifting, bending, and walking for extended periods.
Handle customer complaints or disputes with professionalism and empathy. Strive to resolve issues amicably while maintaining a positive relationship with the customer.
Participate in training sessions to enhance skills and knowledge related to Instacart operations. Stay informed about new policies, procedures, and technology updates.
Plan and execute efficient delivery routes to minimize travel time and maximize productivity. Ensure that deliveries are made within the promised time frame.
Maintain accurate records of orders, deliveries, and customer interactions.
Remain calm and composed during high-pressure situations, such as delivery delays or product shortages. Use effective communication to reassure customers and manage their expectations. Education:
Independent Highschool
Diploma
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