Customer Service Security Guard

Farid F. Rizk

**** ******** *********, *** #** San Gabriel Ca 91775 ************@*****.*** 626-670- 1987

Experiences:

Allied Universal (Security Guard)

• Licensed security guard working both public and contract jobs

• Patrolling property, monitoring surveillance equipment, investigating incidents, and reporting any suspicious behavior

• Serves and safeguard clients in a range of industries.

• Provide customer service to our clients by carrying out safety and security procedures, site- specific policies and appropriate, emergency response activities.

• Respond to incidents and critical situations in a calm, problem solving manner.

• Conduct regular and random patrols around the business and perimeter. General Manager Briskly Cleaning Company – (Abu Dhabi July 2022 - Current)

• Responsible on overseeing company’s daily operations

• Managing business aspects of the company

• Reviewing and implementing operational procedures

• Assisting departmental heads and managing company finances

• Ensure strategic goals are met by setting operational policies, creating and maintaining budgets and managing employees

• Leading marketing initiatives such as creating marketing materials San Gabriel Valley Medical Center (Hospital Housekeeper/LEAD EVS- Environmental Services)-

• Overseeing the day-to-day operations of an environmental services department, including supervising staff, ensuring cleaning standards are met, managing supplies, and coordinating cleaning schedules across a facility.

• Staff supervision: Directly managing and assigning tasks to EVS staff, including training new employees and addressing performance issues.

• Quality control: Inspecting cleaning areas to ensure adherence to established cleaning protocols and standards, identifying and correcting any deficiencies.

• Schedule management: Creating and maintaining clean schedules for different areas of the facility, ensuring proper coverage and prioritization.

• Equipment management: Overseeing the maintenance and proper use of cleaning equipment and supplies.

• Compliance monitoring: Ensuring compliance with infection control guidelines and regulatory requirements related to cleaning and sanitation.

• Communication: Relaying important information to staff, addressing concerns, and coordinating with other departments regarding cleaning needs.

• Reporting: Tracking cleaning data and generating reports on performance metrics to identify areas for improvement.

South Pasadena Care Center- Dietary Aide

• Dietary Aide with Certified Food Handlers

• Consistently seeking feedback from patients and I schedule time each one to ensure their needs are being met and their concerns or questions are answered I adjust according to what they share and find it really rewarding when a patient discovers a nutritious dish they enjoy Four Sea/Si Hai- Arcadia location Chinese restaurant

• Customer service & Server

Valley View Congregate Living Inc- Flores Administrative Saticoy North Hollywood Ca - February 2024)

• Housekeeper, Maintenance & Shopper

Candle lights event host in New York University Abu Dhabi

• Greeting guests, showing attendees their places, entertaining people, providing support to other event workers, and solving any issue that may arise Customer Service Manager Liberty Maids – (Abu Dhabi January 2016 to June 2018) Customer service at Liberty Recruitment agency for Five (5) years as Operation Manager and main tasks

• Handled coordinated and oversee drivers' and cleaners' deployment and daily schedule.

• Monitored employees’ work and developed improvement plans for the company.

• Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently and ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on spot.

• Provided elevated customer experience to generate loyal clientele.

• Achieve Assigned Sales Targets as per annual objectives.

• Be responsible for market development and building customer relationships.

• Educate sales team personnel by establishing programs in areas of work.

• Inform clients by explaining procedures; answering questions; providing information.

• Accomplishes sales and organization mission by completing related results as needed.

• Strategist long-term business needs by gathering guest relations feedback for process improvements.

• Devised unique events and special promotions to drive sales.

• Provided top record quality control resulting in reduced downtime and maximized revenue.

• Optimized overall customer experience through.

• Strategist long-term business needs by gathering guest relations feedback for process improvements.

• Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items, and sanitizing equipment.

• Managed customer service by training staff, overseeing operations, and resolving issues quickly.

• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.

• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

• Surpassed sales goals through implementation of effective marketing strategies.

• Managed 30-person staff and effectively resolved issues, achieving top ranking out of [5] teams. Education:

I. High School Graduate: Al Hassaniya School for Boys 2003 II. CPR/ BLS certified

III. Certificate for Sate food safety/Food Handling training V. Licensed Security Guard (6806856)

Skills & abilities:

I. Skills • Outgoing Personality • Safe Serving Knowledge • Effective problem solver • Team leadership • Multi-Site Operations • Schedule management • Inventory Controls • Strong Communication Skills • Marketing and Sales Experience • Administrative support • Employee Training • Customer relations

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