Customer Service Operations Manager
Resume:
Ryan
Morrison
Westchester, N.Y.
**********@*****.***
PROFESSIONAL SUMMARY
Results-driven Operations Manager with a decade of leadership experience in operations, inventory management, and customer service. Proven ability to oversee high-profile environments, manage complex logistical challenges, and lead multi-site teams. Adept at strategic problem-solving, enhancing operational efficiencies, and maintaining compliance within high-security environments. Expertise in technology-driven workflows, client relations, and cross-functional team leadership. PROFESSIONAL EXPERIENCE
New York City Health and Hospitals New York, NY
Operational Site Lead / Project Manager Oct 2023 – Present
● Manage daily operations for a high-traffic healthcare facility, overseeing logistics, inventory, and compliance.
● Maintain and optimize medical inventory, ensuring accuracy, quality control, and cost efficiency.
● Collaborate with C-suite executives, vendors, and cross-functional teams to improve operational performance.
● Conduct audits, analyze data trends, and implement strategic initiatives for efficiency.
● Ensure compliance with industry regulations and organizational policies. No Limit Ninja Yonkers Yonkers, NY
Human Resources Manager Feb 2024 – Oct 2024
● Oversee day-to-day operations of a large fitness facility, ensuring employee compliance and assisted with all staff inquiries
● Develop and implement HR rules and regulations
● Onboarded employees and trained staff on company regulations and expectations
● Manage financial operations, budgeting, and revenue streams for payroll. SafeGuard Self Storage New York, NY
Operations Manager Apr 2023 – Oct 2023
● Directed daily site operations, including lease management, customer service, and inventory control.
● Developed and executed strategic marketing initiatives, increasing occupancy rates and revenue.
● Managed a cross-functional team, ensuring optimal staff performance and customer satisfaction.
SKILLS
Salesforce
SQL
Finance and Budget
Logistics and
Analytics
People Management
Customer Service
Organization
Adaptability
Flexibility
Google Suite
Documentation and
Reporting
Problem Solving
Microsoft Word
Microsoft Excel
Workforce
Quinyx
Event Planning
Process
Improvement
● Implemented security protocols to maintain compliance and protect assets. BUYK New York, NY
District Manager Mar 2021 – Dec 2022
● Managed multiple locations, overseeing operations, compliance, and inventory accuracy.
● Analyzed performance metrics to streamline workflows and enhance profitability.
● Coordinated with suppliers, vendors, and logistics teams for efficient distribution.
● Spearheaded talent acquisition, training, and employee retention strategies. Central Facilities Manager Mar 2021 – Dec 2022
● Led maintenance and facility operations for a multi-location corporate site.
● Managed 100+ personnel, ensuring performance excellence and operational compliance.
● Developed cost-saving strategies, reducing expenses by 30% annually.
● Implemented security and safety protocols for compliance in a high-profile corporate environment.
GoPuff New York, NY
Site Leader Mar 2020 – Jan 2021
● Directed all aspects of multi-site operations, logistics, and inventory management.
● Optimized performance metrics, ensuring compliance with KPIs and budget goals.
● Managed vendor relations, staffing, and quality assurance programs.
● Provided strategic leadership for operational efficiency and scalability. Council on Foreign Relations New York, NY
Events & Facilities Manager Apr 2017 – Oct 2020
● Managed high-profile events involving world leaders, executives, and government officials.
● Ensured security compliance and confidentiality in a C-suite environment.
● Supervised facilities operations, vendor coordination, and logistical planning.
● Oversaw budgeting and vendor contracts to optimize operational costs. Sears New York, NY
Customer Support Manager Jun 2015 – Jul 2017
● Managed 15+ store locations, ensuring operational efficiency and compliance.
● Developed and executed strategic marketing and inventory plans.
● Led talent acquisition and training programs, enhancing employee performance.
● Implemented customer service initiatives, improving customer retention and sales.
EDUCATION & CERTIFICATIONS
Microsoft Project Management Fundamentals and Advanced Learning Certificate June 2025
● High School Diploma / GED Equivalent
● Advanced Leadership & Operations Management Training
Team Building
Scheduling
S-95 Holder
Fire Safety Trained
Emergency First Aid
Web Design
Marketing
Risk Management
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