Customer Service Project Management

ANEL BALDE

215******** *************@*****.*** Philadelphia, Pennsylvania 19126

PROFESSIONAL SUMMARY

. Reliable worker with excellent communication, time management, and computer skills. to use analytical and problem - solving skills to meet goals.

. Seeking to leverage skills and knowledge to contribute to team success.

. Motivated student with excellent communication and interpersonal skills looking to gain valuable experience in a professional setting.

. Focused professional with experience in customer service, maintenance scheduling, and documentation.

. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.

. Current student looking to join the workforce to gain real-world experience. Ability to complete tasks on time in both individual and team settings.

. Responsible student with good judgment, time management, and a flexible schedule to achieve the main goals. SKILLS

Facility Inspections Time Management

Psychodynamic Therapy Dialectical Behavior Therapy Therapy programs Problem-solving abilities

Interpersonal Communication Patient education and counseling Solution-Focused Brief Therapy Interpersonal Skills Logistics Project Management Employee Supervision

Patient Relations Patient Education

Active Listening Written Communication

Behavior Modification Employee Recruitment and Hiring EXPERIENCE

THERAPY COORDINATOR CPFV. Virtual family psychotherapy Santo Domingo, SANTO DOMINGO, DOMINICAN REPUBLIC April 2020 - Present Implemented a comprehensive system for tracking

patient progress, including documentation,

evaluation, and assessment of treatment plans.

Offering mental health services, individual therapy, couples therapy, and family conflicts.

Conducted regular meetings with therapists to

review cases and discuss any changes or updates

needed in treatment plans.

Enriquillo Pharmacy

SOCIAL WORK Hospital Engombe: Child, Adult and family Therapy. https://hospitalengombe.gob.do/ SANTO DOMINGO, DOMINICAN REPUBLIC February 2017

Created a positive environment that

encouraged patients.

Taught skills, different resources and therapeutic strategies.

SOCIAL WORK, Hospital Dr. Vinicio Calventi: Child, Adult and family Therapy

. htt ps : / / hos pi ta l ca lve nt i . g ob. d o/ Santo Domingo, SANTO DOMINGO October 2017

Experience with : Adult and family Therapy with special needs. Responded quickly to resolve problems and

collaborative worker in teams.

Demonstrated ability to manage multiple tasks

while remaining adaptable and flexible.

ENGLISH TEACHER Cindi School

Santo Domingo, SANTO DOMINGO, DOMINICAN REPUBLIC September 2015 - December 2016 Evaluated student assessments to identify areas

for improvement in teaching methods.

Cultivated strong relationships with parents by

providing feedback about their child's progress in French classes.

Collaborated with other teachers to develop lesson plans that meet educational standards.

EDUCATION

BACHELOR OF PSYCHOLOGY, IN CLINICAL MENTION

UNEV. National Evangelical University, Santo Domingo Dominican Republic May 2017 BACHELOR OF EDUCATION, IN MENTION MODERN LANGUAGES. UNEV. National Evangelical University.https://unev, Santo Domingo Dominican Republic December 2013 CERTIFICATIONS

Licenses: 1.In Education I mentioned modern

languages. Cum laude. 2. In psychology clinical

mention.

Diplomas in: 1. professional speech. 2. Assistant

Pharmacy Technician. and so one.

Certifications:1. Professional Training

facilitator 2. Quality in the service.3.

Manager of office and Internet prograns.4.

Advanced Excel Manager. 5. Commercial

logistics and transportation management.

6.Human Formation. 7. Art of oratory and

scenic mastery.

Certifications: 1. Basic Life Support – BLS.

2. CPR, AED, AND FIRST AID CERTIFICATION

COURSE. 3 Child Abuse and Mandated Reporting

in Pennsylvania. 4 Educator Discipline Act 126

LANGUAGES

Creole

Native

University.

English

Advanced

university and at English Institute

French

Fluent

HOBBIES

Spanish

Fluent

University.

Soccer, reading

It's my official language and I leaned it at the

university.

Italian

Beginner

Institute

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