Program Management A Team

**/**** ** *******

Alpharetta, Georgia

**/**** ** **/****

Norcross, GA

ALTINA BETTS

Summary

Flexible and focused team player with expertise in customer relationship management, supply and demand planning, time management and program management.

Skills

•Ability to:

Work independently and as a member of a team

Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, and supervisors)

Build strong customer relationships

•Demonstrated problem solving skills

•Strong verbal and written communication skills

•Flexibility to operate, and self-driven to excel, in a fast-paced environment

•Capability for multi-tasking and highly organized, with excellent time management skills

•Strong technical aptitude - requires full use and application of relevant principles, theories, concepts and techniques; functional/technical skills

•Demonstrate high commitment to quality; must have decision quality, approachability, composure and

creativity

•Highly thorough and dependable

•Detail-oriented with excellent follow-up practices

•Demonstrated knowledge of commercial collections

process (intermediate level)

•MS Office Suite skills (intermediate level)

Experience

Ryder Collections Analyst

SSC Ryder Transportation

•Contact customers to solicit payment, negotiate and assess customer financials, obtains information on customer deductions and billing issues, mediate customer payment terms, and determines contract defaults.

•Uses information gathered from customers to analyze disputes and deductions to facilitate resolution of amounts due to Ryder due to wrong rates, days, miles, subs, damages, fees, insurance, licensing, taxes, purchase orders, repair orders, fee mark-up, special instructions etc.; As appropriate, identifies root cause and works to close loop with upstream partners.

•Provides Ryder's Finance organization, Operations leadership, Sales leadership, and Rental leadership, regular updates on receivables through the use of conference calls, direct contact, bad debt expense forecasting, dispute information in order to manage the negative impact to the organization of bad receivables.

•Participates in projects, committees or focus groups related to enhancements in Collections, Accounts Receivable, Customer Service, and Billing.

•Develops documentation and user manuals as directed.

•Works with customers and all levels of operational/sales management to mitigate losses, improves receivables metrics (DRO/bad debt/dollars past due) and saves customer relationships.

•Analyzes all available financial/credit/operational data to effectively plan and execute collections strategies. Sr. Paralegal

William Scott & Associates

*Assisted Attorneys with multiple cases:

3367 September Morn, Norcross, GA 30092 H: 404-***-**** ***************@*****.*** 1985

Richmond, VA

Personal Injury

Slip and Falls

Workers Compensation

Medical Malpractice

Assist attorneys in resolving lawsuits. They often times investigated the facts of a case, interview clients and witnesses, and perform legal research. Often times draft pleadings, including deposition notices, subpoenas, motions, certifications, and briefs.

Made sure all clients cases were kept updated for the attorneys records. Prepared the attorneys documents before leaving for court, ensuring they have all that is needed in their cases. Education and Training

Business in Secretarial Studies

Kee Business College

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