Supply Chain Operations Manager
Resume:
David J. Kellerman
Home Delivery – Assistant Manager
CONTACT
San Diego, California
******@***.**.***
David Kellerman
Career Objective
Seeking a position as a Logistics Operations Manager in a fast-paced progressive company. My twenty years of knowledge and management in the logistical supply chain industry has prepared me to be an indispensable member of any future operations team. I am a self- supported diligent individual producing excellent critical thinking, communication, and people skills.
WORK EXPERIENCE
• Manages retail operation within a $120 million annual department insuring high volume and excellent customer service
• Increase store overall rating with top 10th year to date in all Key Performance Indexes
• Verify weekly and monthly safety audits, location ranked #1 two years straight throughout all other stores
• Function Reviewer for Logistics Process for the U.S Organization
• Manage three departments, and Facilitate Change Management training for the store of 253 members
• Developed 2 highly sought successors (ADP Members, LN Coaches for Gate Keeper & Efficient Goods Flow)
In-Store Logistics Manager
IKEA, San Diego CA, 2008 – 2017
CERTIFICATIONS & TRAINING
Total Quality Management (TQM)
Forklift Certified
CPR Certified
Logistics Function Review Coach
MCL Coaching / Mentoring Courses
Operations Manager
Aroma Housewares, San Diego CA, 2003 – 2008
• Ensure on-time logistics department delivery, successfully reduced chargebacks by $45,000
• Responsible for a 2 million dollar, 17,000 sq ft warehouse construction project in 2004
• Implement a drop ship/e-commerce shipping program for Target and Sam’s
• Manage a diverse staff of responsibilities (Warehouse, Customer Service, Order Entry, IT, Department, and Shipping)
• Responsible for working with San Diego Green Business program and becoming the first office building to be Green Office Certified in San Diego County
Home Delivery - Assistant Manager
Best Buy / Pacific Sales, Poway CA, 2017 – Present
• Conduct and lead business reviews with location managers and DDC Leadership, Plan and manage events to maintain capacity and functionality
• Provide coaching and training to other store members during visits
• Maintains an exemplary culture where customer service is a top priority
• Conducts “ride behinds” within underperforming teams and mentors’ individuals on increasing performance
• Direct assistance with issues identified at load-out and check-in
• Solves all escalated issues with the correct personnel and leadership
SKILLS & MANAGEMENT
• Proficient with Windows 10 OS and
Apple iOS devices
• Experience in Microsoft Office Suite
and Logistic software
• Ability to supervise and lead a direct
team while focusing on business
mission objectives
• Employee retainment and recruiting
within the logistics department
• Scheduling team training and OSHA
certifications to maintain compliance
with state and government laws
• Proficient in distribution and working
with international customers
• Maintaining adequate customer
service while executing contract
negotiations
• Increased productivity by evaluating
workflow and adjusting personnel
team accordingly
• Implementation of computer system
upgrades and associated software
• Lead staff training courses to improve
employee productivity
• Implement an inventory training plan
to increase employee throughput
• Supply Chain experience working
alongside Big Box Retailers (Target,
Costco, Wal-Mart, Sam’s Club)
• Optimize budget, labor force, energy,
and efficiency
Shipping Manager
Figi Graphics, San Diego CA, 1999 – 2003
• Responsible for managing permanent and temporary labor force base of 45 to 60 employees
• Evaluate and analyze associates, budgeting, hiring, and evaluations
• Increase efficiency by 20% by implementing a training program for employee input and involvement
• Create functional and cross-functional team concepts
• Plan and implement a warehouse expansion program with new scanning and inventory tracking devices
Contact this candidate