Customer Service Sales Representative

Kristina A. Robertson

**** ********, ********, ** *****

Cell: 832-***-**** Email: ****************@*****.***

Summary

Dedicated and results-driven professional with extensive experience in sales, customer service, and team collaboration across various industries. Proven track record of exceeding quotas, providing exceptional customer experiences, and thriving in fast-paced environments. Seeking a role that leverages my skills to drive business success while contributing positively to company goals.

Skills

• Sales Expertise: Skilled in prospecting, lead generation, and closing sales.

• Customer Service: Excellent communication, negotiation, and conflict resolution abilities.

• Multitasking: Adept at managing multiple priorities and tasks efficiently.

• Technology Proficiency: Experienced with MS Office Suite, Oracle R12, Mark View 8.5, and CRM tools.

• Teamwork: Collaborative team player with leadership and training experience.

Professional Experience

Flight Attendant

Southwest Airlines – Houston, TX

2022 – 2025

• Ensured passenger safety and comfort during flights by adhering to FAA regulations and company protocols.

• Delivered exceptional in-flight service, addressing customer inquiries and resolving conflicts promptly.

• Conducted safety demonstrations, pre-flight checks, and emergency response training.

• Collaborated with flight crew to ensure efficient operations and a positive travel experience for passengers.

• Managed diverse passenger needs effectively in high-pressure situations.

Inside Sales Representative

Intoxalock – Urbandale, IA

April 2019 – 2022

• Sourced new sales opportunities through inbound leads and follow-up.

• Developed and maintained positive business and customer relationships.

• Conducted fact-finding to identify and resolve customer needs.

• Communicated effectively to close sales and consistently exceeded quotas.

• Demonstrated strong negotiation and presentation skills while managing time effectively.

International Flight Attendant

Flight Services International – Houston, TX

October 2017 – July 2018

• Ensured guest comfort and safety on domestic and international charter flights.

• Delivered exceptional customer service with attention to detail and professionalism.

• Maintained a positive and approachable demeanor while ensuring a safe environment for passengers.

Inside Sales Representative

Vacations To Go – Pearland, TX

September 2015 – March 2017

• Handled sales calls to book cruises, hotels, flights, car rentals, and excursions.

• Delivered personalized quotes and managed group and individual bookings.

• Exceeded customer expectations with strong communication and organizational skills.

• Worked efficiently in a fast-paced, goal-oriented environment.

Customer Service AP Analyst

Enbridge – Houston, TX

October 2014 – September 2015

• Managed fast-paced customer service calls and vendor negotiations.

• Placed orders, updated vendor lists, and handled purchasing record requirements.

• Troubleshot invoices and analyzed company-wide expenses using Oracle R12 and Mark View 8.5.

• Utilized Microsoft Office and Excel daily for reporting and tracking tasks.

Sales/Contact Center Consultant

Camden Property Trust – Houston, TX

June 2009 – August 2012

• Assisted prospects nationwide with apartment home searches and scheduled leasing appointments.

• Documented activities accurately in the OneSite Crossfire system.

• Maintained quality standards and resolved customer inquiries efficiently.

• Worked effectively across teams while managing tasks independently.

Sales/Marketing Representative

GoDish.com – Houston, TX

February 2007 – May 2009

• Promoted satellite and internet services in a fast-paced call center environment.

• Consistently exceeded sales goals and contributed to company growth.

• Recognized as a key team member for prioritizing and managing tasks effectively.

Head Leasing Professional/Marketing Associate

Message Pro – Houston, TX

April 2004 – June 2005

• Oversaw and trained new employees for a startup company.

• Managed client relationships from initial sales calls to follow-up service.

• Contributed to company success through proactive customer support and marketing efforts.

Education

Pearland High School

Pearland, TX

Graduated: 1991

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