Technical Support May Be
Resume:
Steven Bradley Heiser
Hesperia CA, 92345
Day Phone: 760-***-****
Email: ************@*****.***
WORK
EXPERIENCE:
Department of Justice, Federal Bureau of Prisons July 2008 – September 2016
Victorville, California US
Education Technician/Correctional Officer GS 07
Responsible for providing a diverse selection of academic, occupational, vocational training, and recreational programs for inmates confined within the Federal Bureau of Prisons
Responsible for providing technical support and assistance in all aspects of the education departments operation.
Assists with the maintenance and control of the education department records and files
Assists with ensuring that all reporting requirements of the education department are met. Creates, maintains and files education records for each inmate.
Corresponds with previous schools attended by inmates, and with schools and colleges where inmates may be seeking admission upon release.
Maintains inventory and submits requisitions for ordering supplies and equipment.
Records and maintains budgetary data and financial records, and is able to provide statistical information to supervisors and staff members.
Responsible for keying education information in the Education Data System (EDS) based on information provided by other professional staff. The system is used for tracking and updating the records of inmate students and other education data.
Responsible for the inmate leisure and law library services
Keys, submits, and maintains payroll for all employees
Types all departmental correspondence and reports for the Supervisor of Education and/or other staff in the education or recreation departments.
May assist with various workshops as needed and coordinate arrangements for meetings.
Maintains files on the contract/*- employees in the department.
Supervises all inmate workers in the education department.
Is assigned other miscellaneous duties which are not a regular and recurring part of the job. Such duties may be carried out infrequently and/or only in the absence of another employee to whom they may be regularly assigned. Such duties may include the following:
Assists in/for enrollment such as vocational training, GED, ESL, college, etc;
Contribute to the legal and leisure library runs for special housing units.
provide coverage in education classes in the temporary absence of an instructor or program coordinator;
ESL and CASAS testing coordinator+
Coastline Community College Course Administrator/Coordinator
Education Union Rep, OWCP/TAD Chair
Cubic Defense Applications Inc. February 2003 – July 2008
Ft. Irwin, California US
Analyst III
Supported military training operations by preparing PowerPoint graphics for battle briefings. Obtained maneuver graphics from other departments and created output of final Map using Sun Solaris System.
Executed battle update briefing for visiting Generals in real time locale. Web Design and development of web-based training programs by means of interoffice transfers and scouts.
Microsoft Front page, HTML, PHP. XML and other web design applications Administered database records.
Accumulated office network with multiple PCs connected via Switch to LAN.
Experience in Intel G2 section (Intelligence Staff at Corps & Division) administering communications with outside entities. G3 section (Operations, Plans, & Training Staff at Corps & Division) with communication and information pertaining to battles forgoing.
Experience in Blackhorse OPFOR (Opposing Forces) section with battle control and information as well as communication. Teaching techniques for better combat engagement and survival.
Raytheon Corp. August2003 – February 2004
Fort Irwin, California US
General Maintenance/Foreman
Carpentry: Performs basic rough and finished carpentry repair of structures such as partitions, walls, doors, fences, window frames, office furniture, roofs, and shelves.
Glazier: Removes broken glass, putty or plastic; replaces windows and door hardware; replaces glass for windows, doors, and light fixtures.
Electrical: Performs basic electrical repair work for switches, outlets, plugs, cables, appliances, and lighting systems; reports unsafe electrical conditions.
Plumbing: Identifies and performs basic repairs of plumbing leaks or breaks; opens clogged lines and drains; replaces seals and other minor parts; maintains drinking fountains; repairs, replaces and maintains hot water heaters and other appliances .
Painting: applies and prepares various surfaces for paint, enamel, lacquer, varnish, or stain; removes or paints over graffiti; repairs wall coverings.
Grounds Maintenance: Maintains grounds in clean, safe, and orderly manner including mowing, trimming, weeding, aerating, minor pest management, composting and fertilizing lawns; replaces plants as needed; sets sprinklers; replaces broken sprinkler heads; adjusts automatic time clocks and system pressure if necessary; cleans debris from grounds, pathways, and parking lots; maintains grounds maintenance equipment; prunes trees and shrubs.
Masonry: Lays forms, mixes, pours, finishes, and repairs concrete for sidewalks, pavers, ramps, and slabs.
Pool Water Products INC.. March 1998 – July 2003 Sacramento, California US
Customer Service/Driver
Highly developed sense of integrity and commitment to customer satisfaction.
Ability to communicate clearly and professionally, both verbally and in writing.
Strong decision making and analytical abilities.
Possess a strong work ethic and team player mentality.
5+ years of experience with installation and construction of Pools and Spas, both personal and commercial
Knowledge of technical support issues related to plumbing issues and troubleshooting electrical equipment for better performance
Experienced with swimming pool contracting, design, and construction with emphasis on commercial pools and spas.
Experienced with commercial swimming pool/ spa re-circulation system design, hydraulic analysis and TDH calculation.
Project management experience from small custom residential to light commercial.
Develop ongoing interaction with new and existing clientele
Work with local building and health officials in revising residential and commercial swimming pool/ building and health code requirements in State of California
Department of Defense United States Army January 1995 – January 1998
Fort Irwin, California US
13B10 Cannon Crew Member - Assistant Gunner: / Cannoneer:
Integral member of a crew that operates a high technology cannon artillery weapon systems.
Loads and fires an M109 howitzer.
Sets fuse and charge on a variety of munitions, including high explosive artillery rounds, guided projectiles, scatterable mines, and rocket assisted projectiles.
Uses computer generated fire direction data to set elevation of cannon tube for loading and firing.
Employs rifles, machine guns, and grenade and rocket launchers in offensive and defensive operations.
Communicates using voice and digital wire and radio equipment.
Uses critical combat survival skills to operate in a hostile environment.
Maintains operational readiness of vehicles and equipment.
EDUCATION:
HallMark Institute of Technology
San Antonio, Texas US
Associate Degree - 01/2007
Major: Medical Assistant/ Psychology
American College of Healthcare and Technology
Riverside, CA US
Certificate of Completion – 10/2019
Major: Medical Billing and Coding
Security Training Center
Upland, California US
Certified – 01/2017
Course of Study: 40 hr. BSIS (Bureau of Security and Investigative Services) Guard Card
W/Firearms Qualification License# 6308727, 2623543
Tear Gas and Pepper Spray Certificate
JOB RELATED
TRAINING:
Union OWCP/TAD Chair, Shipping and Receiving, Inventory control, Customer service, Human Resource, Computer Applications, Customer Relations, Administrative office procedures, Keyboarding and document formatting, Technical and Business writing, Accounting, Communications in Management, Advanced word Processing, Composition Technical experience includes keen computer software/hardware knowledge, Knowledge of all Microsoft applications and Unix systems, Web page design, Access, Medinformatix, HTML, XML, Macros, Symantec, Linux, Cisco, Knowledge of all Windows applications.
LANGUAGES:
English
Spoken: Advanced
Written: Advanced
Read: Advanced
ADDITIONAL
SKILLS:
Comprehensive experience in simulations training environment, serving as an operator/trainer on multiple systems including CPOF, MCS-L, ASAS-L, AFATDS, AMDWS, AMDPCS, MICC, JTAGS, ABTs and TBMs, AGCCS, IMETS, NBC, ANBACIS, FAAD C2I, JTIDS, CSSCS. Additional experience includes operational knowledge and training on Sun Solaris and Force Battle Command Brigade & Below (FBCB2)
TEACHING
SUMMERY:
• Advanced Excel
• Advanced Word
• Computer Applications; i.e., Sun Solaris, CPOF, WebTas
• FBCB2 (Force Battle Command Brigade & Below)
• Map Reading
• Document Formatting
• Standard desk top videography
• Communications
• MCS-L, ASAS-L, AFATDS, AMDWS, AMDPCS, MICC, JTAGS, ABTs and
TBMs, AGCCS, IMETS, NBC, ANBACIS, FAAD C2I, JTIDS, CSSCS
• Basic and Advanced Survival Skills
• Weaponry
• Lead CPR Instructor
Contact this candidate