Customer Service Patient Care

DAWN

STEVENS

Mobile, AL *****

251-***-****

*************@*****.***

PROFESSIONAL SUMMARY

Proactive customer service leader with proven knowledge of customer needs and support strategies. Develops and leads high-performance teams focused on customer retention and loyalty. Improves performance continuously by adjusting strategies and coaching individual team members.

SKILLS

• Customer service • Strong communication • Employee training

• Problem-solving • Financial records oversight • Documentation EXPERIENCE

Vendor

SAS Retail Merchandiser and Vendor

May 2023 - Current

• Kept automated supply system up to date and compliant with recordkeeping standards.

• Met supply demands by accurately forecasting stock requirements.

• Controlled costs by identifying local supply sources wherever possible.

• Captured sales through effective product demonstrations and persuasive communication skills to overcome objections. Caregiver

Self- Employed

February 2011 - February 2020

• Delivered empathetic, compassionate and person-centered care to all patients.

• Improved patient care through collaboration with healthcare team.

• Maintained individual calendars covering personal and medical appointments.

• Reported changes in physical, mental and emotional conditions to nursing staff. Cashier

Walmart

January 2010 - January 2011

• Engaged customers in pleasant conversation while completing cash register transactions.

• Worked with supervisory team to meet customer needs.

• Approached and solved problems with initiative and sound judgment.

• Addressed customer questions and complaints with professionalism. Manager of Distribution and Inventory Control

Vans Photo

August 1979 - November 2009

• Maintained seamless warehouse and equipment operations through strict adherence to preventive maintenance schedules

• Conferred with department heads to align distribution schedules with production, sales and purchasing functions.

• Trained employees on quality control, customer relations and safe handling procedures.

• Covered multiple areas within the company by cross-training in different roles and receiving promotions. EDUCATION

WP Davison High School

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