Front Desk Administrative Assistant

Pamela Hough \\ ** Paloma Avenue, Venice, CA \\ 310-***-****

OBJECTIVE

To obtain employment where I can utilize my skills, education and experience for the betterment of the company.

EXPERIENCE

CCRC (Through Ultimate Staffing), Sylmar, CA

Program Assistant March 2025 – May 2025

• Assists the Workforce Development Team in various projects.

• Supports the training team and CPR team as needed.

• Monitors email and keep in close connection with the team in a friendly, appropriate and professional manner.

• Participates in the cybersecurity and numerous educational sessions online as well as attend meetings and all other duties assigned.

MERCEDES – BENZ OF CALABASAS (Through Ultimate Staffing), Calabasas, CA

Administrative Assistant September 2023-February 2025

• Greeted high-end clients, offering a warm and professional welcome.

• Handled client complaints and concerns, providing exceptional service and ensuring customer satisfaction.

• Managed telephone system by directing calls and providing accurate information.

• Maintained the cleanliness and organization of the front desk and showroom.

• Handled incoming and outgoing mail, packages, and deliveries.

• Ensured the office environment was fully stocked with office and coffee supplies.

• Maintained positive relationships with co-workers and clients.

CREATIVE SOLUTIONS, Woodland Hills, CA

Data Entry Clerk November 2022 – September 2023

• Utilized QuickBooks.

• Conducted mailings for accounting firm.

• Handled front desk reception.

• Managed and directed high-volume incoming calls.

• Performed other duties as assigned.

DOORDASH/LYFT, Los Angeles, CA

Doordasher/Lyft Driver December 2018 – Present

• Professional & first class in excellent customer service.

• Positive Mental Attitude.

• Great communication skills including listening effectively.

• Clean car and organized work environment.

• Timely and efficient with all orders.

• Disciplined, reliable and great on a team.

• Displays willingness to make effective decisions in a boss-employee connection.

NEW HORIZONS, North Hills, CA

Staff November 2018 – August 2022

• Assisted special needs adults with their activities of daily living (ADLs).

• Communicated in a kind and friendly manner with everyone.

• All other duties assigned.

LA CADA, Los Angeles, CA

Research Assistant May 2016 – November 2018

• Demonstrated great team player work ethic at the front desk reception.

• Created files for research study participants at this nonprofit organization.

• Screened potential prospects for research study.

• Coordinated appointments throughout client’s 6-month study.

• Conducted with management an incentive rewards program.

• Followed up with clients throughout study.

• Managed incoming calls.

• Directed internal calls appropriately.

THE DOCTOR’S CHOICE, Los Angeles, CA

Medical Biller/Coder November 2012 – April 2016

• Finalized Medicare claims.

• Completed private insurance billing.

• Compiled private insurance and copay checks.

• Answered high-volume calls from our nurses, patients, families and vendors.

• Assisted with other tasks as needed.

SPIRIT HOME HEALTH CARE, Westchester, CA

Payroll/Medical Biller/Coder October 2008 – November 2012

• Processed payroll for twenty-five plus employees.

• Prepared and coded Oasis Medicare and Medi-Cal billing claims.

• Managed a variety of calls from our nurses, patients & families and vendors.

• Performed other duties as needed.

EDUCATION

EL CAMINO COMMUNITY COLLEGE, Lawndale, CA

September 2007 – November 2007

Medical Coding Certificate

CENTRAL PIEDMONT COMMUNITY COLLEGE, Charlotte, NC

September 1990 -September 1993

Associates of Arts Degree, Health Information Management

UNIVERSITY OF CHAPEL HILL, Chapel Hill, NC

September 1984 – November 1985

Undergraduate Studies

MONROE HIGH SCHOOL, Monroe, NC

September 1980 – May 1984

College Preparatory Diploma

REFERRALS UPON REQUEST

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