Customer Service Office Support

Oksana Polovnikov

*************@*****.*** · 208-***-**** · Nampa, ID

Professional Summary

Trilingual English, Russian, Ukrainian professional with over 10 years of experience in customer service, interpretation, office coordination, and security supervision. Skilled in communication, multitasking, and managing day-to-day operations in fast-paced environments. Known for reliability, attention to detail, and strong organizational skills. Core Skills

● Trilingual: English, Russian, Ukrainian

● Customer Service & Client Relations

● Interpretation (In-Person & Phone-Based)

● Office Support & Scheduling

● Security Supervision

● Microsoft Office & Internet Proficiency

● Dependable & Detail-Oriented

Recent Work Experience

ACCS (Aleks Construction Carpentry & Services, LLC) – Nampa, ID Office Support / Assistant

Nov 2014 – Jan 2024

● Supported construction business operations with scheduling and client communication

● Managed office tasks, calls, and coordination with field staff

● Maintained client records

Volunteer Interpreter – Remote

Ukrainian/Russian Translator (Phone-Based)

Ongoing

● Translated over the phone for Ukrainian-speaking clients contacting businesses

● Ensured clear and professional communication

Education & Training

Customer Service Certificate – Portland Community College, Portland, OR 245-hour training in customer service, conflict resolution, and communication G.E.D. – Mt. Hood Community College, Gresham, OR

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