Customer Service Warehouse Associate

Lahcen Fahim

484-***-**** ******.*****@*****.***

Excellent team management and complex problem-solving skills. Resourceful multitasking with expertise in scheduling drivers, optimizing routes and prioritizing calls. Flexible and adaptable approach to addressing field concerns and ensuring seamless operations.

Employment History

Sr Logistics Scheduler

Air Products, Allentown, PA - Hybrid

2023- Present

●Developed and managed delivery schedules for multiple terminals, ensuring timely supply of industrial gas products to meet customer demands.

●Assigned and pre-planned loads to drivers based on appointment times and availability, minimizing supply interruptions

●Collaborated with operations, customer service, tactical planning, and customer engineering teams to drive efficiency.

●Consistently met or exceeded productivity goals, reducing miles and increasing volumes to lower costs.

●Fostered strong relationships with key suppliers and customers,

●Identifying opportunities for cost savings through effective planning problem-solving.

Transportation Manager

JB Hunt, Bethlehem, PA - Hybrid

2021-2022

Orchestrated logistics operations to ensure safe, on-time delivery and maximum customer satisfaction.

●Assigning loads, planning routes, and monitoring freight movement to meet customer requirements

●Proactively resolving freight exceptions and driver ETA adjustments to minimize delays

●Directly addressing customer concerns and complaints, implementing swift resolutions to maintain high satisfaction levels

●Managing a large team of drivers with varied schedules, prioritizing safe and timely service while adhering to Safety Policies

●Conducting regular Safety Briefings and Team Meetings to promote a Safety-First culture and update drivers on policy changes

●Driving Continuous Improvement initiatives to optimize Logistics procedures reduce costs, and eliminate bottlenecks through data-driven analysis and process

Warehouse Associate & New Associate Coach

Home Depot, Breinigsville, PA

2016 - 2021

●Process inbound freight to fulfill store orders that need to be completed, as to meet shipping deadlines.

●Full responsibility to identify, expedite and resolve all exceptions and discrepancies, communicating issues that affect ability to hit deadlines to leadership.

●Shared my extensive knowledge of Home Depot by coaching in a fast-paced environment, assessing skills and developing talent in diverse personnel then provide weekly feedback of trainee progress to the leadership.

●Certified to handle hazardous material clean-up as needed.

Replenishment Technician

Amazon, Fogelsville, PA

11/2014 - 10/2016

●Replenished stock locations as well as picking, sorting, and packing orders ensuring accuracy of order

●Consistently met or exceeded daily productivity metrics

Warehouse Associate – Branding Technician

East Penn Mfg, Lyon Station, PA

04/2011 – 6/2014

Identified finished products and labeled according to the customer specification.

●Consolidated outbound shipments and generated accurate data to accompany each shipment to customers

●Certified material handler to move hazardous material to workstations

Operations- Logistics Planning, City and Line Haul Dispatching, Transportation Coordinator

ABF Freight System Inc, Allentown, PA

07/1999 - 6/2008

*Operations- Logistics Planning, City and Line Haul Dispatching, Transportation Coordinator

●Efficiently schedule/dispatch drivers and work crews and equipment, to delivery locations, according to customer requests, specifications, or needs, using radios or telephones.

●Issued pricing, rate quotes based on contracts and bids. Evaluated customer credit and contracts to comply with both Sales and Corporate Accounting directives.

●Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

●Logistics Coordinator – Receiving and Shipping

Logistics Coordinator – Receiving and Shipping

Wetherill Associates, Inc., Royersford, PA

11/1996 - 07/1999

●Ensure all materials and finished goods from suppliers are processed according to purchasing and quality requirements

●Coordinate with production and sales teams to expedite and trace shipments.

●Scheduled carriers to meet company and customer needs, including rate accuracy and equipment requirements, while providing savings in each decision

●Uphold accurate data in ERP system to provide inventory accuracy

Operations Supervisor

Ames Department Stores, Inc., Leesport, PA

05/1992 - 11/1996

●Managed 20 + union employees, keeping workflow of product for daily, time-sensitive shipments. Responsibilities included shift assignments, new employee orientation, safety training as well as grievance resolutions.

●Wrote and administered employee performance reviews with multi-cultural personnel.

Cultural Representative / Tour Guide

Walt Disney World Company, Orlando, FL

09/1990 - 06/1991

●Sales experience and inventory management skills acquired in a diverse cultural setting as part of a highly recognized international cultural exchange program, “World Showcase Fellowship Program” at Disney World.

Proficiencies:

●Proficient in oral and written French and English. Working knowledge of Spanish.

●Proficient in BaaN ERP, Lotus Notes, WMS, Aims, Winja and Microsoft Applications and other software.

Education: - The MBA University and “ L’ecole Hoteliere de FES” Linguistics -Hotel and restaurant mgmt.

- Penn state University (Berks Campus)

Attended classes to obtain a certificate in Business Management

Certified Programs: Rapport Leadership Institute - School of Leadership Development

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