Customer Service Bilingual
Resume:
Dolores Rodriguez
**** ******** ******* *******, **
************@*****.***
Summary:
● Dolores is an experienced Bilingual Customer Service, Merchandise display and Medical Claims.
● Inbound calls to assist customer processing medical claims (HAS, HRA, FSA ACCOUNTS)
● Provided high quality Bilingual Customer Service to customers.
● Experienced, dependable and hard-working customer service with 3 years' experience in retail sales, inventory
and display management and customer service. Available immediately.
Education:
● Bachelors of Arts in Fashion Design and Marketing, American Intercontinental University, June 2003
Skills:
● Experienced, dependable and hard-working customer service with 3 years' experience in retail sales, inventory
and display management and customer service. Available immediately.
● Customer Service
● Bilingual: Spanish/English
● Adobe InDesign
● Adobe Photoshop
● Security
Experience: Option 1
Remote Security Solutions Nov 2022 to Present
● Cyber-Security
● Monitor Security Cameras for Commercial and Residential nationwide
● Reporting Incidents to Police Departments
Map quest May 2022 to Nov 2022
Customer service
● 24/7 answering service, we answer phone calls all over the nation for so many different companies.
● Handling a large number of calls on a daily basis.
Optum Bank Aug 2021 to Mar 2022
Bilingual Claims Specialist
● Bilingual Customer Service
● Inbound calls to assist customer processing medical claims (HAS, HRA, FSA ACCOUNTS)
● Assisted in resolved customers complaints and concerns
● Claim Handling and Investigation
● Claims Report and Documentation
● Confidential Records Management
State of Missouri social services Nov 2019 to May 2021
Bilingual Customer Service
● Provided high quality when assisting individuals filling out their benefits application for state of Missouri social
services. It included medicare, medicaid, foods stamps, child care and provided assistance with other state
resources.
● Listen and evaluate applicants' needs with respect, resolved applicants complaints and concerns in accordance
with established systems and procedure
● Answering all their qualification questions and receiving, archiving and processing the applicant's information in
the state's system.
Contact this candidate