Customer Service Administrative Support

Sonia Morgane Dchente ************@*****.***

Experienced professional with a strong background in tech and data support. At FEICOM, I enhanced information access through archival cataloging and analysis. Known for problem-solving, clear communication, and team collaboration. I bring a customer-focused mindset, organizational strength, and a commitment to delivering excellent service and support in every interaction.

Skills

● Customer Service & Communication – Strong customer relations, relationship building, patron registration, and written/oral communication skills.

● Technical Proficiency – Experienced with MS Office (Excel, PowerPoint, Outlook), software tools, HTML, and digital archiving.

● Data & Records Management – Skilled in data analysis, data recording, database management, and catalog updates.

● Clerical & Administrative Support – Background in clerical duties, administrative assistance, computer help, and research support.

● Library & Archival Services – Expertise in cataloging materials, archival cataloging, shelving, catalog updates, and damaged book removal.

● Program & Event Support – Involved in youth programming, reading programs, and general library services.

● Teamwork & Leadership – Strong leadership, team-building abilities, and proven collaboration on projects.

● Organization & Problem-Solving – Excellent organizational skills, project planning experience, and a proactive approach to problem-solving.

● Languages: English French Italian

Work History

Aviation Boatswain's Mate Handler Military, San Diego, CA March 2024 – February 2025

● Inspected and maintained aircraft launching and recovery equipment to ensure operational readiness.

● Operated crash rescue vehicles during onboard emergencies, enhancing crew safety response.

● Collaborated with air traffic control for safe and efficient launch and recovery operations.

● Performed maintenance on arresting gear systems, reducing mechanical failures and downtime.

● Identified and resolved functional issues, contributing to cost-effective operational improvements.

● Trained and supervised personnel in safe cargo handling and machinery operation procedures.

● Maintained detailed records of over 300 aircraft launches and recoveries for mission planning.

● Coordinated daily warfare operations across teams, improving tactical readiness and efficiency.

Project Archivist (Remote) FEICOM, Cameroon August 2024 – December 2024

● Cataloged and digitized 2,500+ archival assets using an archive management system, improving retrieval efficiency.

● Resolved archive inquiries and conducted in-depth research, supporting historical data validation.

● Administered internal systems and external archival websites, ensuring user-friendly digital access.

● Partnered with internal stakeholders to drive asset collection initiatives, enhancing record completeness.

● Improved digital record management workflows under high-volume conditions, boosting project turnaround.

Volunteer Military Technical College, Florida City August 2024 – November 2024

● Assisted in organizing and executing community events, ensuring seamless and inclusive experiences.

● Maintained operational readiness of facilities and event spaces, creating a welcoming environment.

● Supported outreach activities to boost event participation and organizational visibility. Librarian Assistant Protestant University, September 2021 – June 2023

● Guided patrons in locating print and digital resources, improving access to academic materials.

● Supported youth in selecting appropriate reading content, fostering literacy and engagement.

● Maintained digital access systems, ensuring reliable technical support for users.

● Managed inventory and patron records with accuracy and confidentiality.

● Developed thematic displays and outreach programs to boost community involvement.

● Handled applications and service inquiries, enhancing user experience and satisfaction. Project Archivist FEICOM, Cameroon September 2020 – April 2022

● Directed 35+ staff and volunteers in cataloging, exhibit planning, and artifact documentation.

● Evaluated 2,500+ archival records for accuracy, historical value, and preservation status.

● Created digital organizational systems, improving access and long-term usability of records.

● Contributed to museum topic knowledge by reviewing new artifacts and exhibits.

● Conducted day-to-day operations with a focus on teamwork and operational efficiency. Intern Jan. 2019 – June 2020

National Archives & Records Administration Yaounde, Cameroon

● Cataloged and analyzed archival content by publication date, title, and content description.

● Supported digital record input and classification based on archival structure.

● Participated in workshops and project presentations, enhancing professional knowledge.

● Maintained safe work environments and enforced procedures through training support.

● Delivered ad-hoc reports and data analysis to assist strategic decision-making. Project

National Archives, Yaounde

● Cataloged and analyzed archival boxes by publication date and content, classifying records according to archival plans.

Education

Master of Arts: Digital Humanities June 2023

Bachelor of Arts: Bibliographic Description of Documents and Archives June 2021 Protestant University of Central Africa

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