Assisted Living Support Specialist

Marie Winter-Calvillo

Lee’s Summit, MO *****

+1-816-***-**** ********@*****.***

Experienced Healthcare Director Regulatory Excellence Relationship-Driven Leader

Professional Summary

Compassionate, results-driven healthcare leader with 10+ years of progressive leadership in senior care and healthcare operations. Demonstrated excellence in compliance, quality improvement, and occupancy growth. Successfully led Delmar Gardens from a 1-star to a 4-star community and maintained zero-deficiency surveys for three consecutive years at John Knox Village. Recognized for team building, accountability, and innovation in memory care and assisted living. Proven ability to balance regulatory standards with operational efficiency and compassionate care.

Professional Experience

Administrator

John Knox Village Assisted Living, Lee’s Summit, MO

Sep 2021 – May 2025

Directed operations for two licensed communities including 3 locked memory care units and one assisted living unit.

Met or exceeded annual goals for staff retention, resident satisfaction, and financial targets from 2021 to 2024.

Achieved 3 consecutive deficiency-free surveys (2022–2024).

Spearheaded the expansion of memory care capacity and achieved full occupancy within 30 days.

Implemented "Safely You" fall-reduction technology, improving resident safety and reducing ER visits.

Earned multiple awards including Best Assisted Living Facility (2021–2023) and Distinguished Service Award (2024) from LeadingAge Missouri.

Administrator

Delmar Gardens of Overland Park, Overland Park, KS

Jun 2019 – Sep 2021

Led interdisciplinary teams and drove strategic improvements across departments.

Elevated CMS star rating from 1 to 4 stars during tenure.

Increased census, customer satisfaction, and compliance metrics.

Oversaw Medicaid program compliance and pending budgets.

Managed vendor performance and contributed to budget preparation and fiscal oversight.

Assistant Administrator

Delmar Gardens of Lenexa, Lenexa, KS

Sep 2016 – Jun 2019

Supported overall operations and collaborated across all departments.

Monitored HIPAA compliance and state/federal regulation adherence.

Co-managed fiscal planning, Medicaid processes, and vendor agreements.

Director of Admissions

Carondelet Manor, Kansas City, MO

Aug 2014 – Sep 2016

Managed referral relationships and coordinated the admissions process.

Delivered expert guidance to families and care teams during transitions.

Maintained compliance knowledge of Medicare/Medicaid requirements.

Education

Master of Public Administration, Health Services Administration

Bloch Business School, Kansas City, MO – 2010

Bachelor of Arts, Psychology

University of Missouri - Kansas City (UMKC), Kansas City, MO – 2007

Skills & Competencies

Regulatory & Compliance Leadership

Budget & Financial Oversight

Memory Care & Assisted Living Expertise

Staff Retention & Development

Medicaid/Medicare Proficiency

EMR & Healthcare Technology Integration

Strategic Planning & Census Growth

Award-Winning Quality Improvement

Awards & Recognition

Distinguished Service Award – LeadingAge Missouri, 2024

Best of the Best Assisted Living Facility – Jackson County, 2021–2023

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