Customer Service Food Safety

Shakira Cherrington

*** ******* ***, ****** ****, MO 63088

********************@*****.***

Professional Summary

A results-driven and customer-oriented professional with extensive experience in the hospitality and service sectors. Demonstrates a proven track record of delivering exceptional customer service and optimizing operational efficiency in fast-paced environments. Strong expertise in communication, problem-solving, and team collaboration, with a steadfast commitment to driving customer satisfaction and business success.

Work Experience

Joe Boccardi’s Restaurant

Busser, Server, Host

Greeted guests and managed seating arrangements to promote efficient service.

Took orders accurately and delivered food and beverages promptly, enhancing the dining experience.

Maintained cleanliness and organization throughout the restaurant to ensure a welcoming atmosphere.

Collaborated with kitchen and front-of-house staff to resolve customer concerns and optimize service.

Taco Bell

Team Member

Delivered fast and friendly service by taking orders, preparing food, and managing transactions.

Ensured adherence to food safety standards and maintained a clean work environment.

Assisted with inventory management and restocking to support daily operations.

Addressed customer inquiries and concerns to foster a positive dining experience.

Delta Airlines

Customer Representative

Assisted passengers with booking, check-ins, and flight-related inquiries to ensure smooth travel experiences.

Handled customer issues and escalations professionally in a high-pressure environment.

Clearly communicated airline policies and travel regulations to customers.

Provided guidance to help resolve issues efficiently and effectively.

Cox Communications

Customer Service Representative

Managed customer inquiries regarding billing, services, and technical support.

Provided troubleshooting assistance and resolved issues promptly to enhance customer satisfaction.

Processed service requests, payments, and account updates with accuracy.

Employed active listening skills to understand customer needs and deliver appropriate solutions.

Skills

Customer Service & Relations: Expertise in engaging with customers to ensure satisfaction.

Communication: Strong verbal and written communication skills.

Problem-Solving: Effective at addressing and resolving challenges in dynamic settings.

Team Collaboration: Proven ability to work well in team environments to achieve common goals.

Time Management: Adept at multi-tasking and prioritizing in busy environments.

POS & Cash Handling: Experienced with point-of-sale systems and managing transactions.

Conflict Resolution: Skilled in handling and de-escalating challenging situations.

Education

High School Diploma

Interior Design Associate Degree (Pending)

Currently pursuing an associate degree in Interior Design.

Certifications & Additional Training

Food Safety & Handling Certification (if applicable)

Customer Service Training (if applicable)

References

Available upon request.

Contact this candidate