Customer Service Representative
Resume:
Dalia Aguilar
**** ****** **** **, **** Worth, TX 76179
817-***-**** ️ ****************@*****.***
Bilingual: English & Spanish
Professional Summary
Dependable and bilingual customer service professional with over 4 years of experience in fast-paced environments, including call centers, retail, and dispatch operations. Skilled in multitasking, communication, and problem-solving. Known for being punctual, responsible, and a team player. Quick learner with a strong work ethic and a passion for providing excellent service.
Core Skills
- Customer Service & Communication
- Bilingual: Fluent in English & Spanish
- Call Center Operations
- Scheduling & Dispatching
- Order Processing & Fulfillment
- Microsoft Office & Computer Literacy
- Multitasking & Time Management
- Dependable & Punctual
Professional Experience
Dispatcher / Customer Service Representative
Vulcan Materials – Albuquerque, NM
October 2021 – December 2023
- Managed inbound and outbound calls for delivery orders.
- Operated weighmaster systems to process and ticket material loads for semi-trucks.
- Scheduled drivers and coordinated delivery logistics for customer job sites.
- Confirmed delivery details and followed up with customers to ensure satisfaction.
Customer Service Representative
Safelite Solutions – Rio Rancho, NM
February 2020 – May 2021
- Assisted customers with filing auto glass insurance claims.
- Handled a high volume of inbound and outbound calls.
- Scheduled service appointments and resolved client inquiries with professionalism.
Cashier & Online Order Processor
Kohl’s – Albuquerque, NM
October 2019 – January 2020
- Processed customer transactions, returns, coupons, and store credit.
- Picked, packed, and shipped online orders.
- Provided a welcoming and helpful shopping experience for customers.
Education
Rio Rancho High School – Rio Rancho, NM
High School Diploma, 2019
- Completed a 6-year academic program for high-potential students preparing for college.
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