Customer Service Data Entry
Resume:
SANDRA DE LA ROSA-MARTINEZ
240-***-**** ***********@*******.***
Detail-oriented bilingual administrative professional with over 15 years of experience supporting large-scale operations through expert office coordination, staff support, and customer service. Adept in using data systems, maintaining compliance, and managing scheduling in fast-paced environments. Known for problem-solving, process improvement, and ensuring smooth day-to- day operations. Fluent in Spanish and English, with a strong commitment to serving diverse communities and contributing to operational efficiency within public service systems. RELEVANT SKILLS
● Bilingual: Fluent in Spanish and English
● Data Entry & Schedule Coordination
● Microsoft Office Suite SharePoint Teams Excel
● Systems: Athena, Allscripts, Intel System, Emma, SRS, allyIQ, Vonage
● Familiar with Scheduling & Network Support Concepts
● Strong communication, problem-solving, and organizational skills
● Experienced in liaising with technical staff and vendors EXPERIENCE
Office Manager RGW – a Prism Vision Group Affiliate October 2022 – May 2025
● Oversaw daily office operations including data tracking, employee scheduling, and coordination of services.
● Managed the training of staff at the assigned home office, implemented workflow improvements, and maintained compliance with HIPAA, OSHA, and administrative policies.
● Worked across departments and with external vendors to ensure smooth service delivery.
● Supported electronic records and scheduling systems to optimize patient flow and operations.
● Assisted various team members to ensure smooth transitions between patients, techniciants, and doctors at the facility.
● Provided customer service assistance and spanish interpretation.
● Facilitated training and development of staff in various field offices. Patient Services Representative The Retina Group of Washington – Rockville, MD March 2011 – October 2022
● Provided scheduling and logistical support across multiple locations.
● Managed a high-volume of data entry and demographic updates in digital systems.
● Collaborated with staff to coordinate schedules, respond to service changes, and resolve system issues.
● Tracked and organized patient communications and coordinated documentation requests.
Front Desk Coordinator / Optician Capital Eye Physicians & Surgeons – Silver Spring, MD
August 2009 – March 2011
● Scheduled appointments, managed recalls, verified insurance, and assisted with walk- ins.
● Handled coordination between departments to resolve administrative and billing issues.
● Conducted visual field tests and tracked equipment use for performance accuracy.
● Assisted patients with interpreting services.
Office Manager Capital Eye Physicians & Surgeons – Silver Spring, MD April 2002 – August 2009
● Supervised daily office operations and staff performance. Attendance and leave requests.
● Managed training and scheduling of team members.
● Maintained inventory and oversaw budgets to support operational needs.
● Coordinated information flow and resolved logistical challenges efficiently.
● Provided customer service care for incoming patients and interpreting services. VOLUNTEER EXPERIENCE
Pathfinder Club Coordinator / Youth Mentor
Ebenezer Adventist Church, Prince George’s County, MD 2015 – Present
● Lead and mentor youth ages 8–15 through outdoor skills, Bible study, and faith development.
● Plan and oversee logistics for campouts, community service events, and monthly club meetings.
● Coordinate with parents, church leadership, and volunteers to promote participation and communication.
● Provide mentorship, team-building guidance, and youth leadership development.
● Organize outreach activities, including clothing drives and meals for individuals experiencing homelessness.
● Promote the Pathfinder program within the church and community to encourage spiritual growth and service.
EDUCATION
Birmingham High School – Van Nuys, California
Graduated August 1985
References
● Upon request
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