Customer Service Call Center
Resume:
Lamonta Clark
Columbus, OH
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Collections/Customer Service
iQor - Charlotte, NC
May 2017 to Present
Helping customer pay bills,set pmyt plan,turn on services for electrical services, change information on accts.. advise customer of special things company offer Home Health Aide
Better world home health llc - Columbus, OH
April 2014 to May 2017
Help client's in their homes with light house keeping and personal hygiene..Take clients to Doctor appointments, go to store..jus be a friend
Education
None in Nursing
Everett Community College - Gahanna, OH
February 2012 to May 2013
High school diploma in General
Briggs High School - Columbus, OH
August 1987 to June 1991
Skills
• Customer Service
• Computer Operation
• Home Care
• Caregiving
• Laundry
• Senior Care
• Meal Preparation
• Cleaning Experience
• Typing
• Alzheimer's Care
• Vital Signs
Certifications and Licenses
CPR Certification
Assessments
Call Center Customer Service — Proficient
August 2020
Applying customer service skills in a call center setting. Full results: Proficient
Call Center Customer Service — Familiar
September 2020
Applying customer service skills in a call center setting Full results: Familiar
Customer Service — Completed
September 2020
Identifying and resolving common customer issues
Full results: Completed
Customer Focus & Orientation — Highly Proficient
September 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Sales Skills — Familiar
September 2020
Influencing and negotiating with customers
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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